Oladipupo Adeyemi
kitchener,ON
Summary
Dynamic professional with a proven track record at Universal Ave Dental Clinic, adept in CRM systems and conflict resolution. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional organization and analytical thinking. Achieved significant improvements in client onboarding and data management, showcasing a blend of technical proficiency and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Universal Ave Dental Clinic
Waterloo, Ontario
08.2024 - 12.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
IT Support Specialist
OYO STATE LIBARY BOARD
Ib, Nigeria
04.2022 - 07.2024
- Maintained an organized and clutter-free work area to ensure operational efficiency.
- Completed assigned tasks independently, adhering to deadlines and ensuring accuracy.
- Reviewed incoming orders for errors, maintaining accurate inventory levels.
- Assisted in compiling and analyzing data to support the development of strategic plans.
- Managed and updated internal databases to ensure data accuracy and compliance.
- Oversaw daily performance of computer systems.
Customer Service Representative
Alhaja Nurat Enterprises
Ib, Nigeria
03.2020 - 02.2022
- Addressed customer concerns and resolved complaints promptly with empathy.
- Communicated effectively through phone, email, and chat platforms to assist clients.
- Managed escalated issues to achieve positive outcomes, ensuring client satisfaction.
- Provided solutions, recommendations, and replacements with a client-focused approach.
- Processed orders and maintained detailed service records for reference.
Graphic Designer Intern
B-Best Graphic Design Inc.
Ib, Nigeria
05.2016 - 09.2019
- Collaborated with marketing teams to design high-quality promotional materials.
- Conducted user research to create audience-specific designs.
- Customized templates and improved digital asset management processes.
- Designed newsletters, email campaigns, and social media content to increase engagement.
- Organized workshops and contributed to team projects to enhance branding initiatives.
Education
Post-Graduate Certificate - Applied Network Infrastructure And System Admin
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2025
Bachelor of Science - Computer Science
Kwara State University
Ib,Nigeria12-2022
High School Diploma -
Al-Kawthar Model College & Evergreen High School
Ib,Nigeria05-2018
Skills
- Record-keeping
- Time Management
- Organization
- Conflict Resolution
- Analytical and Critical Thinking
- Microsoft Word
- Quality Assurance
- Financial Data Management
- CRM Systems (eg, Wealthbox, HubSpot, or Redtail)
- Marketing and Business Development
- Data Analysis and Reporting
- Client Onboarding and Documentation
- Scheduling and Calendar Management
- Compliance and Confidentiality
Certification
- NATIONAL YOUTH SERVICES CORPS
References
References available upon request.
Timeline
Customer Service Representative
Universal Ave Dental Clinic
08.2024 - 12.2024
IT Support Specialist
OYO STATE LIBARY BOARD
04.2022 - 07.2024
Customer Service Representative
Alhaja Nurat Enterprises
03.2020 - 02.2022
Graphic Designer Intern
B-Best Graphic Design Inc.
05.2016 - 09.2019
Post-Graduate Certificate - Applied Network Infrastructure And System Admin
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Kwara State University
High School Diploma -
Al-Kawthar Model College & Evergreen High School
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