Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

RISHMA RISHMA

Brampton,ON

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bell Mobility
01.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

COOK AND KITCHEN SUPERVISOR

Boston pizza
10.2022 - 06.2024
  • Preparation of pizza dough from scratch, preparation of vegetables for salad, boiling pasta, making dressings, pressing dough for pizza
  • Managing salad station, fryer station, pasta station, pizza station, and cut stations
  • Demonstrated a commitment to exceptional customer service as a Team Leader/Supervisor at Boston pizza, consistently providing customers with a positive experience
  • Maintained a clean and organized work area, emphasizing attention to detail and contributing to a safe and hygienic
  • Making schedules in the absence of kitchen manager, writing duties for kitchen staff, making sure we have enough staff on the busy days.

KITCHEN SUPERVISOR

Petes frootique
08.2021 - 03.2023
  • Process culinary technical skills and basic food preparation
  • Ensure products are properly portioned and packaged
  • Ensuring opening and closing of kitchen on proper time and properly
  • Supervised and managed daily operations of the assigned workstation, implementing effective leadership by assigning duties and responsibilities, and enforcing Time & Attendance policies
  • Managed customer questions, complaints, and inquiries related to debts, displaying strong skills and a customer-centric approach.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Social Service Worker

Internship From St.Clair Collage
01.2022 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.

OVERNIGHT ASSOCIATE

WALMART
04.2020 - 08.2021
  • Picked up boxes and other trash from sales floor
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Carefully scanning items and placing them on the correct place
  • Assisted customers with product, promotion and policy information, loading and unloading, inventory replenishment, stock room procedures.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Managed efficient cash register operations.

Education

Graduate as a social service worker -

St. Clair College
07.2021

Skills

  • Quality Control
  • Inspection
  • Testing Procedures
  • Record-Keeping
  • Documentation Accuracy
  • Precision
  • Detail-Oriented
  • Team Leadership
  • Supervision
  • Operational Excellence
  • Customer Service
  • Cash Handling
  • Work Area Maintenance
  • Hygiene Standards
  • Communication Skills
  • Conflict Resolution
  • Negotiation
  • Debt Recovery
  • Customer Inquiries
  • Skip Tracing
  • Critical Thinking

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification


  • ontario , -NEW LIFE CPR , 2024

Timeline

Customer Service Representative

Bell Mobility
01.2024 - 08.2024

COOK AND KITCHEN SUPERVISOR

Boston pizza
10.2022 - 06.2024

Social Service Worker

Internship From St.Clair Collage
01.2022 - 04.2022

KITCHEN SUPERVISOR

Petes frootique
08.2021 - 03.2023

OVERNIGHT ASSOCIATE

WALMART
04.2020 - 08.2021

Graduate as a social service worker -

St. Clair College

  • ontario , -NEW LIFE CPR , 2024

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RISHMA RISHMA