Aleksandra Patora
Burnaby,BC
Summary
Professional and personable, with over 10 years of exceptional customer service experience in luxury environment. Five star award winner by Jaime Nordstrom for Best Customer service and top sales.
Excellent communication skills, able to build strong relationships with customers and encourage return business. Organized and familiar with administrative duties. Extensive experience working with others and collaborating to create the best possible experience for guests. A history of succeeding in luxury service industry while providing unmatched customer service at all times.
Overview
21
21
years of professional experience
Work History
Sales Representative
Nordstrom Pacific Centre
08.2015 - 06.2023
- Identify and leverage emerging fashion trends to provide personalized shopping experiences for clients,driving sales and enhancing customer service
- Utilize social media platforms to promote sales events and engage with customers, increasing luxury brands visibility and driving foot traffic to store.
- Foster inclusive and diverse shopping environment by understanding and catering to needs of customers from different cultural backgrounds, by providing exceptional service tailored to each customers satisfaction.
- Used customer insights to develop innovative sales strategies to increase sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Brand Ambassador/Rep.
Urbanbella Marketing Agency
02.2014 - 08.2015
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Specializing in liquor/wine tasting and sales at local BC Liquor Stores
- Sampling various wines from around world and extensive product knowledge
- Promoting different products in trade shows, special events, fashion shows, galas and golf tournaments
- Educating potential buyers about product, motivating purchases and always achieving target in sales.
- Collaborated with marketing team to create and implement promotional campaigns.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Inventory/Audit Clerk
WIS International
01.2015 - 04.2015
- Physical Inventory Count using inventory count terminal, including data collection.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Merchandising and space management
- Fixed asset optimization and tagging.
- Investigated daily expenses and compared to expected expenditures to help identify discrepancies and fraud.
Luxury Watch Specialist/Jewelry
Holt Renfrew
09.2012 - 01.2014
- Optimized store layout to facilitate smooth customer flow and ensure an appealing presentation of watches on display.
- Selling high-end watches, handbags, clothes, designer eye wear
- Opening/closing/Cash out/Money deposits
- Customer service/dealing with repairs/Sizing watches
- Booking appointments with clients/Scheduling special events
- Building/Growing clientele list.
- Implemented thorough security protocols for handling valuable inventory items without compromising accessibility for clients during viewings or consultations.
- Efficiently managed inventory, ensuring all watches were properly stored, maintained, and easily accessible for client viewings.
Manager/Key Holder
Death By Chocolate - Award Winning Designer Dessert Restaurant
11.2002 - 04.2009
- Six years working two locations
- Training/Supervision/hosting/serving
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Manage payroll, scheduling, monthly reports, bookings
- Rearranging and record of inventory/ Restocking
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Legal Secretary - Legal
Sprott-Shaw Community College
Vancouver, BC01.2012
Skills
- Excellent customer service and professional interaction skills necessary to provide guests with ultimate experience
- Extensive communication abilities, including interpersonal, professional, written, and oral, which helps to convey information clearly and concisely
- Attention to detail, critical thinking, decision making, solving problems and management experience
- Organized daily service, comfortable multitasking, and familiar with administrative tasks
- Experienced handling money responsibly and accurately Opening and closing
Languages
Polish
Timeline
Sales Representative
Nordstrom Pacific Centre
08.2015 - 06.2023
Inventory/Audit Clerk
WIS International
01.2015 - 04.2015
Brand Ambassador/Rep.
Urbanbella Marketing Agency
02.2014 - 08.2015
Luxury Watch Specialist/Jewelry
Holt Renfrew
09.2012 - 01.2014
Manager/Key Holder
Death By Chocolate - Award Winning Designer Dessert Restaurant
11.2002 - 04.2009
Legal Secretary - Legal
Sprott-Shaw Community College
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