Kishan NAYAK
Summary
Professional Summary:
I am currently operating my own convenience store in St. John's, Newfoundland and Labrador, and bring over 7 years of hands-on experience in the hospitality industry. I have held various leadership and customer-facing roles, including serving as General Manager at Jungle Jim's—a well-known, Newfoundland-based fine dining franchise—where I was responsible for overseeing daily operations, managing staff, and ensuring exceptional guest experiences.
I hold a Graduate Diploma in Hotel Management from Otago Polytechnic (Auckland campus), New Zealand. My background spans hotel operations, food and beverage management, front desk services, and customer relations, equipping me with a strong foundation in delivering high-quality service and operational excellence.
As I continue my professional journey in Canada, I am seeking to take the next step toward hotel ownership, where I can apply my expertise, entrepreneurial mindset, and passion for hospitality to create memorable guest experiences and build a successful business.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Crosbie Convenience Centre
02.2025 - Current
- Managed daily operations, ensuring smooth workflow and customer satisfaction.
- Developed training programs for staff, enhancing service quality and efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Established vendor relationships, negotiating contracts to improve cost-effectiveness.
- Enhanced operational processes through continuous improvement strategies, boosting productivity.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Restaurant General Manager
Jungle Jim's Eatery
06.2023 - 02.2025
- Streamlined operational processes, enhancing overall efficiency and reducing service wait times.
- Led staff training initiatives, improving team performance and customer satisfaction ratings.
- Developed and implemented strategic marketing plans, boosting restaurant visibility in the community.
- Managed franchise format, ensuring optimal stock levels and reducing waste significantly.
- Cultivated positive relationships with vendors, negotiating favorable contracts for supplies and services.
- Analyzed customer feedback trends, driving menu adjustments that elevated dining experiences.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
Supervisor
Mary brown's chicken
05.2022 - 06.2023
- Take customer's orders.
- Receive payments for food items purchased.
- Use equipment to prepare hot beverages such as coffee and tea specialist.
- Solve the customers complaints
- Telephone operator
- Count stock inventories
- Ordering
- Making schedule
Cafe and restaurant Manager
Cereal Killa Cafe
04.2020 - 02.2022
- Train employees on drinks preparation and proper use of coffee equipment.
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients).
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks).
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Guest Service Agent
Auckland Harbour Suites
12.2019 - 06.2020
- Customer's care. (Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed).
- Solving the problems (Answer inquiries and provide information clearly and efficiently).
- Telephonic inquiries (Answer calls, send additional services, and redirect incoming calls for guests).
Chef de Partie
Cereal Killa (European Cuisine), Auckland
06.2018 - 12.2019
- Food Ordering
- Menu Planning
- Solving the guest's complaints.
- Misc en place
- Excellent hygiene standards maintained for food production and preserving raw materials, including poultry, vegetables and seafood.
- Sudent Part-time job
Chef training
Hyatt Ahmedabad, India
11.2015 - 02.2017
- Worked as a team-member for teams which had differently competitive participants in order to prepare delicious tasteful items.
Education
Graduate Diploma - Hotel Management
Otago Polytechnic, Auckland International Campus
01.2020
BA - Hotel & Tourism Management
Cambay Institute of Hospitality Management, Ahmedabad, India
01.2016
Skills
- Excellent customer service and professional interaction skills to provide guests with the ultimate experience
- Extensive communication abilities, including interpersonal, professional, written, and oral, which helps me convey information clearly and concisely
- Attention to detail, critical thinking, decision making, and management experience
- Organized service agent, comfortable multitasking, and familiar with administrative tasks
- Experienced handling money responsibly and accurately
- Operations management
- Staff training and development
- Inventory management
INTERESTS
In order to further my communication and interpersonal interaction skills, I enjoy travelling and immersing myself in different cultures. I also run on a daily basis and play cricket and wally ball to stay fit. When I have the opportunity, I enjoy dedicating my time to a local charity organization.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Owner/Operator
Crosbie Convenience Centre
02.2025 - Current
Restaurant General Manager
Jungle Jim's Eatery
06.2023 - 02.2025
Supervisor
Mary brown's chicken
05.2022 - 06.2023
Cafe and restaurant Manager
Cereal Killa Cafe
04.2020 - 02.2022
Guest Service Agent
Auckland Harbour Suites
12.2019 - 06.2020
Chef de Partie
Cereal Killa (European Cuisine), Auckland
06.2018 - 12.2019
Chef training
Hyatt Ahmedabad, India
11.2015 - 02.2017
BA - Hotel & Tourism Management
Cambay Institute of Hospitality Management, Ahmedabad, India
Graduate Diploma - Hotel Management
Otago Polytechnic, Auckland International Campus