Oke Obuareghe
ON
Summary
A highly motivated Technical Support Analyst with a passion for IT, offering expertise in troubleshooting, customer service, and problem solving, focused on meeting or exceeding objectives in a timely and efficient manner. Recognized for leadership, planning abilities and clear, direct communication style. Demonstrates mastery of multiple programming languages and proactively keeps up with industry trends.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TECHNICAL SUPPORT ANALYST
Concentrix Technologies Services
05.2022 - Current
- Provide technical support for management team and administrative assistants. Handle and resolve technical issues on-site, via email, phone calls, and off-site events.
- Collaborated with colleagues in both domestic and international facilities to resolve diverse range of technical issues across multiple systems and applications for customers and end-users.
- Responsible for procuring, maintaining, and tracking office inventory by reviewing hardware forecasts and current inventory to determine procurement requirements to meet future business needs.
- Provided key insightful user technical support by maintaining, repairing, and troubleshooting all applications, systems, computers, and peripherals.
- Used ticketing systems to manage and process support actions and requests.
- Built and maintained internal knowledge base for support products to expand available feedback ad performance data.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responsible for setting up multimedia, installation of relevant software for proper functioning and troubleshooting during large-scale meetings, conferences and town halls.
SYSTEMS ENGINEER
NLNG Limited
03.2014 - 08.2021
- Maintaining Triconex Programmable Logic Controllers (PLC) for software and hardware.
- Design (Plan), Commission (Test), Configure, Enhance, and resolve issues related with Triconex PLCs.
- Carry out Troubleshooting on Field Instruments online and offline, including Instrument Loop Tests.
- Conducting root cause analysis for process plant trips, Factory Acceptance Tests as well as Site Acceptance Tests on any major modifications.
- Provide technical support and acts as focal person for Integrated Control and Safety Systems (ICSS)/Programmable Logic Controllers (PLC) matters.
- Scheduling Instrumented Protective Function (IPF), SIL, SIS / SIF tests on related instruments, EX Inspection, and tests on general Process Plant Safe-Guarding Systems (SGS).
- Consult with and Advice Process Operators on Work and Test Procedures, Job Hazard Analysis, and Risk Assessments.
- Creating user access levels using process control domain’s active directory.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
University of Benin
Master of Engineering - Software Engineering
University of Calgary
Calgary, AB05.2023
Skills
- Desktop and Remote support
- TCP/IP
- Microsoft 365 and MS Office
- Microsoft Azure
- Linux/Windows/Mac
- SharePoint
- Business Intelligence Systems
- Software Development and Testing
- Database Programming and SQL
- Data Visualization and Presentations
- API Design and Development
- Document management
Certification
Microsoft Azure Fundamentals
Timeline
TECHNICAL SUPPORT ANALYST
Concentrix Technologies Services
05.2022 - Current
SYSTEMS ENGINEER
NLNG Limited
03.2014 - 08.2021
Bachelor of Engineering - Electrical And Electronics Engineering
University of Benin
Master of Engineering - Software Engineering
University of Calgary
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