Deborah Merrick
Vancouver,Canada
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Data Entry Analyst
Provincial Public Health Information Systems
11.2022 - Current
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies as necessary.
- Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
- Managed sensitive information following strict confidentiality protocols, safeguarding client privacy at all times.
- Completed data entry tasks with accuracy and efficiency.
- Verified client-submitted data files prior to entry to maintain high data accuracy.
Data Entry Clerk
VGH Clinical Systems Transformation Project
09.2022 - 11.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
COVID-19 Rapid Response Team
Provincial Health Services Authority
04.2021 - 03.2022
- Entered complete and accurate information into appropriate databases
- Assisted with data entry during vaccine campaign in the Nisga’a Valley
- Telephone outreach assisting clients in booking vaccine appointments
- Scheduling staff for vaccine-clinic deployments throughout BC
- Demonstrated adaptability in the face of changing circumstances, remaining flexible and responsive to the evolving needs of the response team.
- Maintained confidentiality while handling sensitive patient information, adhering to all relevant privacy regulations and guidelines.
Clinical Exam Support Staff
UBC School of Medicine
01.2007 - 08.2020
- Supervised the administration of Objective Structured Clinical Exams for health professionals
- Performed as a Standardized Patient during exams, following strict protocols
- Acquired knowledge of medical terminology
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
VCC Health Care Assistant Clinical Practicum
FairHaven Homes Vancouver Lodge
01.2020 - 03.2020
- Successfully completed 6 week clinical placement
- Assisted residents with their ADLs, including nutrition
- Encouraged and involved residents in their care
- Entered complete and accurate information into appropriate databases
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts and language into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Customer Service Representative(Seasonal)
Purdy's Chocolatier
01.2015 - 01.2019
- Scheduled out-bound appointments for our sales and marketing team
- Performed switchboard duties, which included answering inquiries from clients and forwarding calls
- Entered complete and accurate information into appropriate databases
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Event and Promotional Staff
Nasco Staffing Solutions
01.2005 - 01.2018
- Conference and event staffing, with customer service focus
- Product promotions in stores, malls, and on-the-street
- Completion of after-event reports
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Exam Proctor
International English Language Testing System
01.2013 - 01.2015
- Coordinated and followed strict English exam protocols
- Expressed sensitivity to cultural and language differences
- Conducted efficient, secure exam registration of students
- Accurate data entry
- Supported student success by providing clear instructions and answering procedural questions during exams.
- Provided a positive exam experience for students through professional demeanor and empathetic understanding of test anxiety concerns.
- Assisted in the timely distribution and collection of exam materials, ensuring all documents were accounted for.
- Supported special-needs students during exams by providing appropriate accommodations as needed.
- Maintained a quiet and focused environment, enabling students to concentrate fully on their exams.
Standardized Patient
University of Toronto Standardized Patient Program
01.2011 - 01.2015
- Portrayed multiple simulated-patients during observed structured clinical examinations (OSCEs) of medical professionals.
- Followed strict protocols
- Enhanced teamwork among colleagues by collaborating on challenging cases and sharing innovative strategies.
- Ability to improvise and redirect when presented with unexpected questions from student candidates in exam settings.
Education
Certificate - Medical Terminology
St. John Ambulance
04.2022
Certificate - Health Care Assistant
Vancouver Community College
04.2020
Certificate - Standard First Aid With CPR-C-AED
St. Jean Ambulance
08-2022
Certificate - Basic Counselling Skills- Introduction
Vancouver Community College
03.2018
Certificate - Acting For Film And Television
Vancouver Film School
06.1996
High School Diploma -
Terry Fox Senior Secondary
06.1989
Skills
- Deadline-oriented
- Dependable
- Organizing own work
- Verifying data accuracy
- Reliability
- Computer Proficiency
- Professional and mature
- Maintains confidentiality
- Workload Management
- Adaptability
- Microsoft Office Suite
- Professionalism
References
Available upon request.
Timeline
Data Entry Analyst
Provincial Public Health Information Systems
11.2022 - Current
Data Entry Clerk
VGH Clinical Systems Transformation Project
09.2022 - 11.2022
COVID-19 Rapid Response Team
Provincial Health Services Authority
04.2021 - 03.2022
VCC Health Care Assistant Clinical Practicum
FairHaven Homes Vancouver Lodge
01.2020 - 03.2020
Customer Service Representative(Seasonal)
Purdy's Chocolatier
01.2015 - 01.2019
Exam Proctor
International English Language Testing System
01.2013 - 01.2015
Standardized Patient
University of Toronto Standardized Patient Program
01.2011 - 01.2015
Clinical Exam Support Staff
UBC School of Medicine
01.2007 - 08.2020
Event and Promotional Staff
Nasco Staffing Solutions
01.2005 - 01.2018
Certificate - Medical Terminology
St. John Ambulance
Certificate - Health Care Assistant
Vancouver Community College
Certificate - Standard First Aid With CPR-C-AED
St. Jean Ambulance
Certificate - Basic Counselling Skills- Introduction
Vancouver Community College
Certificate - Acting For Film And Television
Vancouver Film School
High School Diploma -
Terry Fox Senior Secondary
Similar Profiles
JOYCE TSIGAJOYCE TSIGA
Projects Accountant/Grant Officer at Health Information Systems Information HISPProjects Accountant/Grant Officer at Health Information Systems Information HISP
Renaldo HooperRenaldo Hooper
Machine Operator at 3m Health Information SystemsMachine Operator at 3m Health Information Systems
Robert GuzmanRobert Guzman
Claims Examiner at Health Information Management SystemsClaims Examiner at Health Information Management Systems