Ohassy Ramos
Lake Elsinore
Summary
Dynamic professional with a proven track record at EBY, excelling in visual merchandising and customer service. Adept at inventory monitoring and sales analysis, I consistently enhanced product visibility and customer satisfaction. My strong attention to detail and effective communication skills fostered team collaboration and improved operational efficiency.
Overview
9
9
years of professional experience
Work History
Certified Technician
Valvoline Instant Oil Change
Los Angeles, CA
06.2025 - 08.2026
- Conducted vehicle inspections, identifying maintenance needs and recommending services to customers.
- Trained new technicians on equipment operation, repair techniques, and service procedures.
- Streamlined workflow processes to enhance efficiency in service delivery and customer satisfaction.
- Performed oil changes and fluid services, ensuring compliance with safety protocols.
- Enhanced customer service experience by providing expert advice on vehicle maintenance and care solutions.
- Provided clear documentation of completed work orders, maintaining organized records for future reference.
Delivery Driver
Doordash
12.2018 - 06.2025
- Determined optimal routes using GPS and local knowledge to enhance delivery efficiency.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated delays to customers, reducing incoming support calls.
- Resolved customer service complaints professionally, reinforcing trust and loyalty.
Production Assistant
EBY
01.2023 - 03.2025
- Created SKUs and GTINs for new quarterly products and added them to Shopify.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Created SKUs and GTINs for new quarterly products. Also, created products in Shopify quarterly.
- Monitored stock to maintain sufficient quantity of featured product.
- Reviewed customer feedback to generate new merchandise ideas that align with customer preferences.
- Assisted in training new team members on merchandising techniques and procedures.
- Trained new team members on merchandising techniques and procedures to ensure consistent application across team.
- Assigned products to a monthly subscription bimonthly.
- Kept sheets updated with all current and past products.
Customer Service Representative
EBY
12.2020 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Cultivated strong customer relationships to drive repeat business.
- Managed difficult customer interactions with professionalism to resolve issues effectively.
- Strengthened customer retention by offering discount options.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support.
- Updated system with order specifics and customer details, preferences, and billing information.
Server/Cashier
Juicy Seafood Indy
Indianapolis, IN
07.2019 - 05.2020
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
- Verified food items for accuracy and quality prior to customer service. before serving it to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Cashier, vault clerk, and stocker
Costco
Indianapolis, USA
09.2017 - 04.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and provided detailed information on products and services to enhance shopping experience.
- Verified that customers were of legal age to purchase alcohol.
- Stocked shelves with merchandise and organized displays to maintain product availability and visual appeal.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Participated in physical inventories of stock on hand periodically.
- Organized returned merchandise for efficient restocking and proper disposal.
- Received and counted daily inventories of cash, drafts and checks.
- Used manual and mechanical means to count and verify monetary values.
- Reconciled branch vaults and balanced cash drawers, adhering to cash control guidelines to safeguard assets.
- Prepared official checks for customer and internal bank needs.
Hotel reservations
Cedar Point
Sandusky, USA
04.2017 - 08.2017
- Facilitated hotel reservations and theme park packages for customers, ensuring smooth booking experience.
- Addressed customer inquiries on reservations, room rates, and special packages, enhancing guest satisfaction.
- Responded to customer inquiries regarding reservations, room rates, and special packages offered by the hotel.
- Handled phone inquiries from guests regarding hotel services and reservations, providing timely and accurate information.
Education
High School Diploma -
Center Grove High School
Greenwood, IN12.2014
Skills
- Product management
- Inventory monitoring
- Visual merchandising
- Merchandising strategies
- Sales analysis
- Documentation accuracy
- Data entry
- Microsoft Excel
- Google sheets
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Cash handling
- Operating procedures
- Time management
- Upbeat delivery
References
Lisa Hammond - EBY VP Operations & Planning - Lisahammond@join-eby.com
April Simmons - Previous EBY Operations and Planning Manager - Aftasimmons@yahoo.com
Education and Training
other
Timeline
Certified Technician
Valvoline Instant Oil Change
06.2025 - 08.2026
Production Assistant
EBY
01.2023 - 03.2025
Customer Service Representative
EBY
12.2020 - 12.2022
Server/Cashier
Juicy Seafood Indy
07.2019 - 05.2020
Delivery Driver
Doordash
12.2018 - 06.2025
Cashier, vault clerk, and stocker
Costco
09.2017 - 04.2019
Hotel reservations
Cedar Point
04.2017 - 08.2017
High School Diploma -
Center Grove High School