Hailey Nelson
Montebello
Summary
Detail-oriented Technician with strong communication skills and a focus on customer education. Committed to ensuring vehicle safety and enhancing service workflows.
Overview
3
3
years of professional experience
Work History
Certified Technician
Valvoline Instant Oil
Downey
01.2026 - Current
- Performed vehicle inspections to ensure compliance with safety standards.
- Assisted customers in selecting appropriate oil and service options.
- Educated customers on routine maintenance schedules and best practices.
- Communicated regularly with customers regarding the status of their repairs and maintenance work being done on their vehicles.
Barista
Starbucks
Pico Rivera
08.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth daily operations and service flow.
- Handled cash register transactions accurately and processed payments swiftly.
Associate
IN N OUT
Pico Rivera
01.2023 - 10.2025
- Cultivated positive relationships with customers through friendly and attentive service.
- Delivered exceptional customer service, enhancing customer satisfaction in fast-paced restaurant environment.
- Trained new employees on operational procedures and best practices, ensuring smooth onboarding process.
- Managed inventory by restocking supplies during shifts.
- Prepared and assembled food items according to established standards.
Education
High School Diploma -
MONTEBELLO HIGH SCHOOL
Montebello, CA06-2025
Skills
- Vehicle inspection
- Parts ordering
- Product knowledge
- Sales techniques
- Social selling
- Cash handling
- Time management
- Effective communication
Timeline
Certified Technician
Valvoline Instant Oil
01.2026 - Current
Barista
Starbucks
08.2025 - Current
Associate
IN N OUT
01.2023 - 10.2025
High School Diploma -
MONTEBELLO HIGH SCHOOL