Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ogulcan Yukselir

Toronto,ON

Summary

PROFESSIONAL SKILLS Excellent Team/leadership skills Thrive in fast-paced environments Comprehensive customer service experience Always eager to assume extra responsibilities Outstanding interpersonal skills Exceptional analytical skills Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Waiter, Bartender

Montanas Cookhouse BBQ & Bar
Mississauga, ON
08.2021 - 03.2023
  • Operated efficiently in high-volume setting to prepare and serve more than [30] drinks per hour.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

Server

Hakka Ren
01.2018 - 01.2020
  • Convey outstanding teamwork skills which has been routinely noticed by management
  • Provide excellent guest experience by menu touring food & drinks, taking orders, and catering to the needs of guests proactively and cheerfully
  • Prepared cutlery, cleaned store furniture & re-stocked essentials
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Salesmen

Mox 1 Business Solutions
01.2016 - 01.2017
  • Performed as an individual distributor
  • Presented, sold and upsold various company merchandise
  • Achieved the highest number of monthly sales on numerous occasions

Server, Trainer, Kitchen Staff

Sizzlos
01.2013 - 01.2016
  • Served & upsold food & drinks to guests while ensuring their continual satisfaction
  • Provided training to all new severs & helped develop a training system
  • Ensured correct opening, closing & health procedures were executed by both front & back of the house

Kitchen Staff, Trainer

McDonald’s
01.2013 - 01.2016
  • Executed all items to the highest standard by following all required recipes
  • Maintained cleanliness & health & safety standards within the restaurant
  • Provided training of all new staff members
  • Achievements

Education

High School Diploma -

Stephen Lewis Secondary School
Mississauga, ON
05.2015

Skills

  • Guest Inquiries
  • Cash Handling
  • Price Memorization
  • Preparing Guest Salads
  • Interactive Management
  • Food Spoilage Prevention
  • Dining Customer Service
  • Menu Knowledge
  • Table Bussing
  • Quality Control
  • Guest Relations
  • Safe Alcohol Service

Certification

  • Certified (Smart Serve)

Timeline

Waiter, Bartender

Montanas Cookhouse BBQ & Bar
08.2021 - 03.2023

Server

Hakka Ren
01.2018 - 01.2020

Salesmen

Mox 1 Business Solutions
01.2016 - 01.2017

Server, Trainer, Kitchen Staff

Sizzlos
01.2013 - 01.2016

Kitchen Staff, Trainer

McDonald’s
01.2013 - 01.2016

High School Diploma -

Stephen Lewis Secondary School
Ogulcan Yukselir