Ofuni Abah
Saint John,NB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectranet Limited
Abuja, Nigeria
07.2018 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
Customer Relationship Officer
Multichoice Nigeria
Abuja, Nigeria
02.2013 - 05.2018
- Utilized CRM tools effectively in order to manage relationships with customers.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Proactively contacted inactive customers in order to re-engage them with the company's offerings.
- Addressed inquiries from clients and department team members.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Consulted with customers to resolve service and billing issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Education
Client Service And Sales
New Brunswick Community College
Saint John, NB06-2024
Bachelor of Science - Mass Communication
Benue State University
Benue, Nigeria08-2008
Skills
- Report Generation
- Data Collection
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Consultative Sales
- Microsoft Excel
- Retail sales customer service
- Customer Service
- Conflict Resolution
- Payment Processing
- Microsoft Office Suite
- CRM Software
- Sales expertise
Certification
Certificate of Participation for workshop completion in customer service
References
References available upon request.
Timeline
Customer Service Representative
Spectranet Limited
07.2018 - 07.2023
Customer Relationship Officer
Multichoice Nigeria
02.2013 - 05.2018
Client Service And Sales
New Brunswick Community College
Bachelor of Science - Mass Communication
Benue State University
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