Odipe O. Joel
Toronto,ON
Summary
Experienced and customer-focused professional with a strong background in customer service, and business excels in problem-solving, and maintains organized and accurate records. Committed to delivering exceptional service and building long-lasting business relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
- Provide exceptional customer service, assisting with post-sale trade follow-up, clean titles, and trade payoffs
- Possessing strong organizational abilities and attention to detail
- Gather required information and stipulations from customers for funding
- Respond to customer inquiries about financing, warranties, and service issues
- Salesforce for tracking and managing customer requests
Volunteer, Warehouse Support
FEED SCARBOROUGH ON
07.2024 - Current
- Provided exceptional customer service by greeting and assisting customers and addressing inquiries and concerns
- Packaging, Receiving, wrapping, offloading and lumpers duties
- Scanning of goods and Scheduling goods transportation for customers as needed
- Maintained knowledge of company policies
- Stayed updated on the latest service and product offerings
- Established credit policies, operating procedures, and pricing policies for merchandise
- Ensured accurate food and needs for each food bank in Scarborough and display of merchandise, resolved customer issues, and maintained a positive and professional attitude
Business Development Representative
05.2020 - 03.2023
- Completed outbound calls to generate leads for new car and used car marketing programs
- Achieved daily call quota and scheduled sales appointments
- Responded to inbound internet leads via phone, text, and email
- Rescheduled missed sales appointments and assisted with customer inquiries and issues
- Maintained knowledge of automotive industry terminology, models, and technology changes
- Met monthly sales goals, ensured client satisfaction, and fostered long-lasting business relationships
- Analyzed account data to personalize interactions based on customer profiles
Education
No Degree - Business analyst and project management
Coursera Project Network
Toronto, ON11-2024
Bachelor in Technology - Animal Science
Ondo State University of Science And Technology
Ondo State, Nigeria.09-2020
High School Diploma -
Ola-Oluwa High School
01.2020
Skills
- Customer Service
- Digital Marketing and Sales
- Salesforce
- Time Management
- Business Development
- CRM Software
- Front desk Management
- Data entry
- Leadership
- Microsoft Office: Outlook, Word, Excel
- Analytics skills
- Power BI
- Forklift operator
- Data Visualization
- Project Coordination
- Warehouse support
- Workflow Analysis
Languages
English
Full Professional
Timeline
Volunteer, Warehouse Support
FEED SCARBOROUGH ON
07.2024 - Current
Business Development Representative
05.2020 - 03.2023
High School Diploma -
Ola-Oluwa High School
Customer Service Representative
No Degree - Business analyst and project management
Coursera Project Network
Bachelor in Technology - Animal Science
Ondo State University of Science And Technology
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA