Summary
Overview
Work History
Education
Cityandguilds
Subjectsandgrade
References
Timeline
Generic

O'Dane Richards

Greater Portmore

Summary

Experienced customer service and management professional with a strong track record in remote operational environments. Proven ability to lead teams towards achieving excellent customer service standards and operational efficiency. Seeking to leverage my skills in a dynamic team to contribute to and grow with the company.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Marketing Acquisition Specialist, Service Desk Administrator, Service Desk Setup Agent

Gig Market Place (LiveXchange), Online-based Remote
11.2023 - 08.2024
  • Manage user requests, assess their needs, and provide support or solutions accordingly
  • Assist with agent onboarding for various contracts.

Support Agent (mobile and Residential Department 'Flow')

Advantage Communications Ltd (Online-based Remote)
02.2021 - 09.2023
  • Responsible for addressing inquiries, resolving issues, and providing information about products and services.

Supervisor/Assistant manager (Relief)

BT Ventures Ltd (Online-based Remote)
03.2017 - 01.2021
  • Support staff results by communicating job expectations and planning, monitoring, and appraising job results.

Location Supervisor

ABC Fire and Life Safety Ltd.
05.2016 - 12.2016
  • Obtain job results by coaching, counseling, and disciplining employees
  • Plan, monitor, and appraise job results.

Tech/Customer Service Representative

Accent Marketing Ltd.
01.2013 - 03.2016
  • Handle customer inquiries via phone, email, and chat, giving prompt answers to customer questions
  • Evaluate customer interactions, identify areas for improvement, and provide effective coaching to enhance the overall customer experience.

Digicel Account: Customer Care Supervisor

Fullgram Solutions
12.2010 - 01.2013
  • Oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints
  • Analyze data to optimize staffing levels and schedules.

Early childhood educator/teacher Aid

National Youth Service
9 2006 - 2 2010
  • Plan activities to help with learning and development
  • Observe, assess, and record children's development.

Education

Mona High School
08.2001 - 05.2006

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Institute of Academic Excellence
08.2008 - 05.2009

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Gomex Institute of Technology
08.2014 - 05.2015

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Excelsior Community College
08.2017 - 05.2018

Cityandguilds

  • Mathematics - Stage 2 Certificate, Pass
  • English - Stage 2 Reading and writing, Merit

Subjectsandgrade

  • Mathematics, 3
  • English, 3
  • Religious Education, 3
  • Integrated Science, 2
  • Social Studies, 3
  • History, 3

References

Will be provided upon request

Timeline

Marketing Acquisition Specialist, Service Desk Administrator, Service Desk Setup Agent

Gig Market Place (LiveXchange), Online-based Remote
11.2023 - 08.2024

Support Agent (mobile and Residential Department 'Flow')

Advantage Communications Ltd (Online-based Remote)
02.2021 - 09.2023

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Excelsior Community College
08.2017 - 05.2018

Supervisor/Assistant manager (Relief)

BT Ventures Ltd (Online-based Remote)
03.2017 - 01.2021

Location Supervisor

ABC Fire and Life Safety Ltd.
05.2016 - 12.2016

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Gomex Institute of Technology
08.2014 - 05.2015

Tech/Customer Service Representative

Accent Marketing Ltd.
01.2013 - 03.2016

Digicel Account: Customer Care Supervisor

Fullgram Solutions
12.2010 - 01.2013

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Institute of Academic Excellence
08.2008 - 05.2009

Mona High School
08.2001 - 05.2006

Early childhood educator/teacher Aid

National Youth Service
9 2006 - 2 2010

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O'Dane Richards