Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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PREM PATEL

2078 Westbury Road, Unit 05, Ottawa,ON

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. At this point in my career, I am searching for a position that would be a perfect fit, so I am open to relocating for the right opportunity.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Service Desk Administrator and Field Service Tech

Convergence Network
09.2022 - Current
  • Microsoft 365 - Migration/Exchange/Backup/Sharepoint - One Drive /Azure
  • Resolving software issues, LOB Software issue and work with 3rd Party LOB Provider if needed.
  • Sonicwall, Forticlient - Endpoint Security Suite under EMS/DMZ platform
  • Threats, Spam filters, Header Analyzer, Fortimail,
    Office 365 Spam Filter
  • Active Directory Management (AD): Users, Groups, Resources Permission
  • Backup management - VEEAM Server, SecureSync Interface
  • Managing access for third resources: Adobe Cloud, CRM, Intranet, Phone System
  • Go on site for to resolve the issues with Firewall, APs, UPS, Router
  • Performing Computer Wipe-reload, deployment
  • Working with internal teams, management, IT staff, and third-party Server level support
  • Updating inventory records via IT Asset management system
  • Installing, managing, and configuring Windows Operating System -Windows 10
  • Installing and configuring computers and peripherals on the network
  • Monitoring daily tasks on monitoring Software
  • Assisting employees and management in resolving technical problems on/ and emergency basis
  • Full management for onboarding/offboarding, user configurations, deploy IT resources
  • Good Knowledge of Ticketing System - Connect Wise, IT Glue and Ivanti.

Help Desk Analyst and On Site Tech at CPhA

Nova Networks
01.2022 - 08.2022
  • Provided front line end-user support to client for both hardware and software issues via telephone, e-mail or remote assistance
  • Managed service tickets from inception to resolution; providing timely and accurate updates
  • Troubleshooting of application and desktop level technologies, with focus on Microsoft desktop OS and office 365 products
  • Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory
  • Provide support including browser, VPN, printer/scanner connectivity.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues

Customer Service Representative

S, P Digital Data
03.2021 - 07.2021
  • Resolving diverse range of issues across multiple systems for customers of SHAW and renewal of value plan
  • Responding customer requests for products, services and company information.

Education

Micro Computers And Networking System

Herzing College
Montreal, QC
05.2019 - 03.2021

Bachelor of Science - Physics

Hemchandracharya North Gujarat University
Gujarat India
05.2014 - 05.2017

Skills

    Maintaining the servers, PCs, Routers and switch

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Accomplishments

PROJECT

  • Build the central control system, from where they can manage Users, Documents, Printers
  • Make a Domain controller in server and add client computers in it
  • Performing on storage limitation, storage permission for every users and also for everyone
  • Folder structure and permission for every users
  • Set the printer and set the priority for printing, Permission for the users to use the printers
  • Using group Policy, set the policy for different shared folder, users, for computers
  • Prepare a Linux based e-mail server for two different clients which are in different Domain
  • Prepare a Linux based web server, SSL protection

Timeline

Service Desk Administrator and Field Service Tech

Convergence Network
09.2022 - Current

Help Desk Analyst and On Site Tech at CPhA

Nova Networks
01.2022 - 08.2022

Customer Service Representative

S, P Digital Data
03.2021 - 07.2021

Micro Computers And Networking System

Herzing College
05.2019 - 03.2021

Bachelor of Science - Physics

Hemchandracharya North Gujarat University
05.2014 - 05.2017
PREM PATEL