Odafe Augustine
524C- 4039 Rue Tupper Westmount,QC
Summary
I’m a seasoned business and operations executive with years of experience in the FINTECH sector. My expertise in problem-solving and attention to detail have enabled me to manage complex projects effectively, reduce costs, and enhance customer satisfaction. While my background is rooted in FINTECH, I am open to opportunities across various industries where my skills can be valuable. I’m confident that my experience, skills, and drive would make me a strong asset to any organization.
Overview
15
15
years of professional experience
Work History
Head, Merchant Services
HorizonPay Nigeria Ltd
74, Oduduwa Crescent Ikeja GRA Lagos Nigeria
01.2024 - 06.2024
- Collaborate and drive outcomes across various elements of payments such as merchant acquiring, processing, technology, payment facilitators & other intermediaries.
- Develop and maintain merchant acquisition infrastructure (value proposition, sales
pipeline/processes, pitch, etc.) for the team. - Work on achieving sales goals and service targets by building and securing new customer relationships.
- Work with other stakeholders to provide merchants with technical support and assistance in
resolving payment issues.
Head, Operations management, (PTSP, Merchant Acquiring and Agency Banking)
ITEX Integrated Services ltd.
Victoria Island, Lagos Nigeria
03.2019 - 01.2024
- Provide guidance and ensure services are delivered in an efficient and cost-effective manner
- Manage customer relationships, negotiate supplier contracts and ensure compliance with industry regulations
- Analyze and forecast market trends to make modeling decisions
- Develop and implement strategies for maximizing revenues and ensuring quality service delivery
- Maintain and increase POS activity ratio
- Review and analyze operational risk of the company
- Responsible for providing client's feedback and suggestions to the product team to deliver superior product that are of benefit and value to the customer
- Develop and manage relationships with partners
Lead System Operations (PTSP Operations)
ITEX Integrated Services ltd.
Victoria Island, Lagos Nigeria
09.2015 - 03.2019
- Responsible for ensuring effective monitoring and systems uptime to meet business objectives
- Identify problems, explore the root cause and areas of impact whilst considering alternatives
- Identify and implement system upgrades and modifications
- Responsible for ensuring payment applications are duly certified
- Proactively test for application vulnerabilities
- Provide training and guidance to system and platform users
- Ensure payment application is fit for merchant use
- Monitors transaction trends and review anomaly
- Maintain and update application documentations.
Technical support
ITEX Integrated Services ltd.
Victoria Island, Lagos Nigeria
08.2011 - 09.2015
- Terminal setup and deployment
- Review network stability during deployment stage
- Responsible for ensuring that all technical and security requirements are met before deployment
- Troubleshoot any technical issues that may arise during deployment stage
- Review and resolve customer challenges during deployment stage
- Monitor terminal performance and take corrective actions when necessary
Site supervisor
CEM Technology Service
Ikoyi, Lagos Nigeria
05.2010 - 07.2011
- Supervise and ensure quality welding
- Communicate quality standard
- Coordinate testing.
Quality Assurance
OK Foods limited
Fatai Atere, Lagos Nigeria
04.2009 - 02.2010
- Ensure standardization of process and product
- Locate source and root causes of problem of quality and safety
- Inspection and sampling.
Education
Bachelor of Science - Production Engineering
University of Benin
Benin City, Edo State Nigeria01.2008
Senior Secondary Certificate of Education(SSCE) -
Ajeromi Ifelodun High School
Lagos Nigeria08.1998
Skills
- Strategic planning and execution
- Process improvement
- Cost optimization
- Taking initiatives
- Great analytical skills
- Resource allocation
- Time management
- Self-motivated and target driven
References
References available upon request
Training
- Building and developing productive people - Philip consulting 2021
- Providing outstanding customer service - New Horizons 2016
- Proficiency in Microsoft Excel and Powerpoint - New Horizons 2014
- ISO 27001,22301,2000 - Leitung Gate March 2024
Languages
English
Professional Working
French
Elementary
Timeline
Head, Merchant Services
HorizonPay Nigeria Ltd
01.2024 - 06.2024
Head, Operations management, (PTSP, Merchant Acquiring and Agency Banking)
ITEX Integrated Services ltd.
03.2019 - 01.2024
Lead System Operations (PTSP Operations)
ITEX Integrated Services ltd.
09.2015 - 03.2019
Technical support
ITEX Integrated Services ltd.
08.2011 - 09.2015
Site supervisor
CEM Technology Service
05.2010 - 07.2011
Quality Assurance
OK Foods limited
04.2009 - 02.2010
Bachelor of Science - Production Engineering
University of Benin
Senior Secondary Certificate of Education(SSCE) -
Ajeromi Ifelodun High School