Odafe Augustine
524C- 4039 Rue Tupper Westmount,QC
Summary
I’m a seasoned business and operations executive with years of experience in the FINTECH sector. My expertise in problem-solving and attention to detail have enabled me to manage complex projects effectively, reduce costs, and enhance customer satisfaction. While my background is rooted in FINTECH, I am open to opportunities across various industries where my skills can be valuable. I’m confident that my experience, skills, and drive would make me a strong asset to any organization.
Overview
15
15
years of professional experience
Work History
Head, Merchant Services
HorizonPay Nigeria Ltd
01.2024 - 06.2024
- Collaborate and drive outcomes across various elements of payments such as merchant acquiring, processing, technology, payment facilitators & other intermediaries.
- Develop and maintain merchant acquisition infrastructure (value proposition, sales
pipeline/processes, pitch, etc.) for the team. - Work on achieving sales goals and service targets by building and securing new customer relationships.
- Work with other stakeholders to provide merchants with technical support and assistance in
resolving payment issues.
Head, Operations management, (PTSP, Merchant Acquiring and Agency Banking)
ITEX Integrated Services ltd.
03.2019 - 01.2024
- Provide guidance and ensure services are delivered in an efficient and cost-effective manner
- Manage customer relationships, negotiate supplier contracts and ensure compliance with industry regulations
- Analyze and forecast market trends to make modeling decisions
- Develop and implement strategies for maximizing revenues and ensuring quality service delivery
- Maintain and increase POS activity ratio
- Review and analyze operational risk of the company
- Responsible for providing client's feedback and suggestions to the product team to deliver superior product that are of benefit and value to the customer
- Develop and manage relationships with partners
Lead System Operations (PTSP Operations)
ITEX Integrated Services ltd.
09.2015 - 03.2019
- Responsible for ensuring effective monitoring and systems uptime to meet business objectives
- Identify problems, explore the root cause and areas of impact whilst considering alternatives
- Identify and implement system upgrades and modifications
- Responsible for ensuring payment applications are duly certified
- Proactively test for application vulnerabilities
- Provide training and guidance to system and platform users
- Ensure payment application is fit for merchant use
- Monitors transaction trends and review anomaly
- Maintain and update application documentations.
Technical support
ITEX Integrated Services ltd.
08.2011 - 09.2015
- Terminal setup and deployment
- Review network stability during deployment stage
- Responsible for ensuring that all technical and security requirements are met before deployment
- Troubleshoot any technical issues that may arise during deployment stage
- Review and resolve customer challenges during deployment stage
- Monitor terminal performance and take corrective actions when necessary
Site supervisor
CEM Technology Service
05.2010 - 07.2011
- Supervise and ensure quality welding
- Communicate quality standard
- Coordinate testing.
Quality Assurance
OK Foods limited
04.2009 - 02.2010
- Ensure standardization of process and product
- Locate source and root causes of problem of quality and safety
- Inspection and sampling.
Education
Bachelor of Science - Production Engineering
University of Benin
Benin City, Edo State Nigeria01.2008
Senior Secondary Certificate of Education(SSCE) -
Ajeromi Ifelodun High School
Lagos Nigeria08.1998
Skills
- Strategic planning and execution
- Process improvement
- Cost optimization
- Taking initiatives
- Great analytical skills
- Resource allocation
- Time management
- Self-motivated and target driven
References
References available upon request
Training
- Building and developing productive people - Philip consulting 2021
- Providing outstanding customer service - New Horizons 2016
- Proficiency in Microsoft Excel and Powerpoint - New Horizons 2014
- ISO 27001,22301,2000 - Leitung Gate March 2024
Languages
English
Professional Working
French
Elementary
Timeline
Head, Merchant Services
HorizonPay Nigeria Ltd
01.2024 - 06.2024
Head, Operations management, (PTSP, Merchant Acquiring and Agency Banking)
ITEX Integrated Services ltd.
03.2019 - 01.2024
Lead System Operations (PTSP Operations)
ITEX Integrated Services ltd.
09.2015 - 03.2019
Technical support
ITEX Integrated Services ltd.
08.2011 - 09.2015
Site supervisor
CEM Technology Service
05.2010 - 07.2011
Quality Assurance
OK Foods limited
04.2009 - 02.2010
Bachelor of Science - Production Engineering
University of Benin
Senior Secondary Certificate of Education(SSCE) -
Ajeromi Ifelodun High School
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