Octavio Salinas
Elk Grove,CA
Summary
Known for fostering strong customer relationships and enhancing engagement strategies. Demonstrated ability to utilize problem-solving skills and effective communication to achieve results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices.
Overview
12
12
years of professional experience
Work History
Customer Engagement Leader
Petsmart
04.2022 - Current
- Successfully resolved escalated complaints/issues
- Reviewing orders and educating about basic care and service of purchased equipment.
- Established a culture of improvement within the team, encouraging open feedback from both staff and customers alike.
- Delivered prompt service to prioritize customer needs.
Customer Engagement Leader
Petsmart
03.2021 - 03.2022
- Successfully resolved escalated complaints/issues
- reviewing orders and educating about basic care and service of purchased equipment.
- Established a culture of improvement within the team, encouraging open feedback from both staff and customers alike.
- Delivered prompt service to prioritize customer needs.
Store Manager
Piercing Pagoda
06.2018 - 03.2021
- Store Management
- Prepare and lead store meetings
- Execute monthly audits
- Conduct weekly and yearly inventory
- Employee Supervision
- Direct interviews and staff store
- Certify key holders on ear piercings
- Manage associates schedule, training and sales verbiage
Assistant Manager
New York & Company
10.2017 - 06.2018
- Store Management
- Complete shipment on time
- Keep store up to par with cleanliness
- Customer Relationship
- Maintain customer satisfaction
- Achieving credit card objectives
- Employee Supervision
- Ensure each employee accomplish their personal quotas
- Manage staff
Key Holder / Sales Supervisor
Bath & Body Works
02.2015 - 10.2017
- Core Business
- Keep up with company sales
- Travel to other locations for training and sales assistance
- Store Management
- Correctly dispose of customer personal data
- Ensure store is stocked with merchandise and supplies
- Conduct displays and product change
- Employee Supervision
- Ensure employees knowledge of operations of store regulations
- Training and coach employees
Sales / Key Holder (Lead)
New York & Company
03.2013 - 02.2015
- Store Procedure
- Ensure daily promotion change accuracy
- Complete Opening /closing store paperwork
- Achieve personal sales quota
- Leadership
- Coach associates
- Maintain a fun and enjoyable work environment
Education
High School -
Mt. Eden High School
Hayward, CA06.2010
Some College (No Degree) -
Chabot College
Hayward, CASkills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Problem resolution
- Customer relations
- Team development
Languages
Spanish
Native or Bilingual
Timeline
Customer Engagement Leader
Petsmart
04.2022 - Current
Customer Engagement Leader
Petsmart
03.2021 - 03.2022
Store Manager
Piercing Pagoda
06.2018 - 03.2021
Assistant Manager
New York & Company
10.2017 - 06.2018
Key Holder / Sales Supervisor
Bath & Body Works
02.2015 - 10.2017
Sales / Key Holder (Lead)
New York & Company
03.2013 - 02.2015
Some College (No Degree) -
Chabot College
High School -
Mt. Eden High School
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