Summary
Overview
Work History
Education
Skills
Languages /
Timeline
Generic

Obiajulu Ogbogu

Ottawa,ON

Summary

Dynamic Technical Support Representative with a proven track record at Grey Bruce Telecoms, excelling in technical troubleshooting and effective communication. Adept at resolving complex issues and providing user guidance, I leverage my expertise in network configuration and customer service to enhance user experiences and drive satisfaction.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Grey Bruce Telecoms
Owen Sound, Ontario
07.2022 - Current
  • Assisted customers with troubleshooting technical issues via phone and chat.
  • Documented customer interactions in support ticketing system for future reference.
  • Educated users on software features and best practices for effective use.
  • Collaborated with team members to resolve complex technical queries promptly.
  • Maintained knowledge of products and services to provide accurate support information.
  • Escalated unresolved issues to senior technicians for advanced troubleshooting assistance.
  • Served as first point of contact for incoming technical service calls and emails.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Provided training and guidance to junior staff members as needed.
  • Participated in special projects as assigned by management team.

Education

Computer Engineering - Networking

Algonquin College
Ottawa, ON
06-2022

Bachelor of Information Technology - Network Technologies

Carleton University
Ottawa
06-2022

Skills

  • Technical troubleshooting
  • Ticketing systems
  • Problem solving
  • Effective communication
  • Attention to detail
  • Technical support
  • Network configuration
  • Operating systems
  • Customer service
  • TCP/IP
  • Issue troubleshooting
  • Data entry
  • LAN/WAN
  • DHCP/DNS ethernet and firewall proficient
  • Wide-area networks
  • User guidance

Languages /

English
Full Professional

Timeline

Technical Support Representative

Grey Bruce Telecoms
07.2022 - Current

Computer Engineering - Networking

Algonquin College

Bachelor of Information Technology - Network Technologies

Carleton University
Obiajulu Ogbogu