Obiajulu Ogbogu
Ottawa,ON
Summary
Dynamic Technical Support Representative with a proven track record at Grey Bruce Telecoms, excelling in technical troubleshooting and effective communication. Adept at resolving complex issues and providing user guidance, I leverage my expertise in network configuration and customer service to enhance user experiences and drive satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Grey Bruce Telecoms
Owen Sound, Ontario
07.2022 - Current
- Assisted customers with troubleshooting technical issues via phone and chat.
- Documented customer interactions in support ticketing system for future reference.
- Educated users on software features and best practices for effective use.
- Collaborated with team members to resolve complex technical queries promptly.
- Maintained knowledge of products and services to provide accurate support information.
- Escalated unresolved issues to senior technicians for advanced troubleshooting assistance.
- Served as first point of contact for incoming technical service calls and emails.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Provided training and guidance to junior staff members as needed.
- Participated in special projects as assigned by management team.
Education
Computer Engineering - Networking
Algonquin College
Ottawa, ON06-2022
Bachelor of Information Technology - Network Technologies
Carleton University
Ottawa06-2022
Skills
- Technical troubleshooting
- Ticketing systems
- Problem solving
- Effective communication
- Attention to detail
- Technical support
- Network configuration
- Operating systems
- Customer service
- TCP/IP
- Issue troubleshooting
- Data entry
- LAN/WAN
- DHCP/DNS ethernet and firewall proficient
- Wide-area networks
- User guidance
Languages /
English
Full Professional
Timeline
Technical Support Representative
Grey Bruce Telecoms
07.2022 - Current
Computer Engineering - Networking
Algonquin College
Bachelor of Information Technology - Network Technologies
Carleton University