Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Oben Diana

Ottawa,Ontario

Summary

Compassionate case worker with over 5 years of experience in humanitarian efforts and social services. Expertise in community case management, crisis intervention, and resource coordination. Committed to ethical practice and continuous learning, with a strong ability to develop care plans and advocate for diverse populations. Proven problem-solver with effective communication skills, fostering positive relationships while ensuring client confidentiality.

Hard Working, patient, and compassionate personal support WOrker with a passion for working , with Elderly people/ and kids living with disability

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Case Worker

Deloitte ( First Nation drinking Water settlement project / Residential Boarding school Project
Toronto, Ontario
08.2023 - Current
  • Facilitated communication between Indigenous families and healthcare providers, enhancing service access.
  • Engaged children in cultural and recreational activities, promoting community pride and well-being.
  • Provided crisis intervention and conducted home visits to support families affected by water advisories and residential school experiences.
  • Assisted with transportation for medical appointments, achieving a 95% increase in healthcare access.
  • Maintained accurate client records and educated families on recovery support.
  • Coordinated referrals to resources like the Hope for Wellness helpline, improving mental health resource access.
  • Organized support group sessions for open discussions on mental health and wellness.
  • Developed culturally appropriate educational materials, enhancing community understanding of rights and resources.
  • Established partnerships with local healthcare providers and led training workshops for volunteers on resource navigation and crisis intervention.

Personal Support Worker

The Children's Aid Society of Ottawa
Barrie, Ontario
02.2022 - 08.2023

Maintained daily living standards by assisting clients with personal hygiene needs.
-Helped clients with personal needs, from exercise to bathing and personal grooming.
-Reported concentrations to nurse supervisor to promote optimal care.
-Engaged with patients and families to provide emotional support and daily living instruction.
-Laundered clothing and bedding to prevent infection.
-Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.

DEVELOPMENTAL SERVICES WORKER

Rehabilitation Center Children Sourds
Greater Sudbury, Ontario
05.2022 - 12.2022

-Provide direct care for a residential program serving clients with developmental disabilities.
-Provide necessary supports and interventions for individuals in crises or exhibiting challenging behaviors.
-Create an environment that encourages the individuals to engage in safe behaviors and strive for independence.
-Assist individuals in accomplishing goals that they and the clinical team have mapped out in the individuals' ISPs.
-Provided crisis intervention as directed by the individual's behavior plan and routine medication administration.
-Cultivated caring, compassionate relationships with patients living with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delays, and dementia.

-Supported and built caring relationships with patients with developmental and cognitive. disorders, such as Autisrn
Spectrum Disorders, Down Syndrome, developmental delays and dementia.
-Maintained a high level of professionalism and calmness with personnel, even in high-stress situations.
-Maintained records of victim contacts for use in emergency or crisis situations.
Understood and followed oral and written directions. Organized and maintained records of eligible members and meals dispatched.

  • Collaborated with other volunteers to create a positive work environment.
  • Attended weekly meetings to discuss progress and future initiatives.

Education

Associate of Arts - Social Work(Tauma-Informed care for Health/SW)

Dalhousie University
Halifax, NS
11-2023

Skills

  • Community Case Management
  • Humanitarian Project Coordination
  • Financial Assessment & Evaluation
  • Crisis Intervention & Management
  • Resource Management
  • Documentation & Reporting
  • Continuous Learning & Development
  • Ethical Practice
  • Counseling & Support Services
  • Group Therapy
  • Client assessment
  • Discharge Planning
  • Needs Assessment
  • Patient support
  • Community Outreach
  • Family Education
  • Performance Tracking

Languages

English
Full Professional
French
Limited

Certification

  • The Truth and Reconciliation Education Completion Education(Indigenous awareness Training course for the work Place). The First Nation University of Canada
  • First Aid Training, Red Cross
  • ASIST(Applied Suicide Intervention skills Training)

References

References available upon request.

Timeline

Client Case Worker

Deloitte ( First Nation drinking Water settlement project / Residential Boarding school Project
08.2023 - Current

DEVELOPMENTAL SERVICES WORKER

Rehabilitation Center Children Sourds
05.2022 - 12.2022

Personal Support Worker

The Children's Aid Society of Ottawa
02.2022 - 08.2023
  • The Truth and Reconciliation Education Completion Education(Indigenous awareness Training course for the work Place). The First Nation University of Canada
  • First Aid Training, Red Cross
  • ASIST(Applied Suicide Intervention skills Training)

Associate of Arts - Social Work(Tauma-Informed care for Health/SW)

Dalhousie University
Oben Diana