Tinyiko Beauty Chantel BALOYI
Summary
Client care case worker experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLIENT CARE CASE WORKER (Volunteer)
RUTH'S HOUSE ORGANIZATION
07.2024 - 08.2024
- Worked with women, children, men and families fleeing domestic violence In Canad and international.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Provided social work services, individual, and family therapy and referrals.
- Worked fast to complete tasks and meet daily deadlines.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies..
- Advocated on behalf of clients during meetings with external stakeholders, securing necessary supports for success..
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Conducted home visits to assess clients' home environment, mediation and provide support.
- Maintained strict confidentiality while handling sensitive client information and records.
- Attending court cases with clients by offering emotional support
- Checking on clients through phone calls, messaging and emailing.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Recreation Agent/Supporting Assistant
Whitehorn Village Retirement Community
08.2023 - 10.2023
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Kept clients engaged in social networks and communities for personal health and growth
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support
- Enhanced participant enjoyment by planning and implementing diverse recreational activities
- Delivered recreational programs to meet needs and preferences of diverse resident population.
TEACHER
American Baby English
05.2016 - 10.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Incorporated multiple types of teaching strategies into classroom
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
RECEPTIONIST AND SALES REP
Zone Chemicals
01.2015 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
DATA CAPTURE
Department of Trade and Industry - Department of Statistics South Africa
01.2014 - 12.2014
- Corrected data entry errors to prevent duplication or data degradation
- Scanned documents and saved in database to keep records of essential organizational information
- Obtained scanned records and uploaded into database
- Sent completed entries for evaluation and final approval.
RECEPTIONIST
Celliers Medical Center
01.2012 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Corresponded with clients through email, telephone, or postal mail.
Education
Diploma - Addiction And Community Worker
Alberta Business And Educational Services
Canada08.2024
Personal Support Worker -
Northwestern Polytechnic
Canada10.2023
Education Level 1 -
BaseCorp Learning System
Canada05.2023
Skills
- Customer service skills
- Time and Office Management skills
- Good team cooperation
- Accuracy and Attention to details
- Clear Communication
- Social Services
- Case Documentation
- Client Confidentiality
- CPR, First Aid, AED
- Community Referrals
Certification
- CERTIFICATION IN CALL CENTER/COMPUTER, Mass Computer College, 01/01/10
- FIRST AID & CPR/AED LEVEL C, Canadian Red Cross.
Languages
English
References
- Jill Kelly, (Assistant General Manager), Whitehorn Community Village, jkelly@whitehornvillage.com, +1 403.271.2277
- Renee Wang, (Director), American Baby English Centre, +86 139 6176 4772
- Dee, (Executive Director), Ruth's House, Dee@ruthshouse.ca, office: +1 587.352.9422, Cell: +1 403.671.0453
Timeline
CLIENT CARE CASE WORKER (Volunteer)
RUTH'S HOUSE ORGANIZATION
07.2024 - 08.2024
Recreation Agent/Supporting Assistant
Whitehorn Village Retirement Community
08.2023 - 10.2023
TEACHER
American Baby English
05.2016 - 10.2022
RECEPTIONIST AND SALES REP
Zone Chemicals
01.2015 - 03.2016
DATA CAPTURE
Department of Trade and Industry - Department of Statistics South Africa
01.2014 - 12.2014
RECEPTIONIST
Celliers Medical Center
01.2012 - 12.2013
Diploma - Addiction And Community Worker
Alberta Business And Educational Services
Personal Support Worker -
Northwestern Polytechnic
Education Level 1 -
BaseCorp Learning System
- CERTIFICATION IN CALL CENTER/COMPUTER, Mass Computer College, 01/01/10
- FIRST AID & CPR/AED LEVEL C, Canadian Red Cross.
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