OBARHO OFERIOFE

• Improved patient recovery by developing and implementing personalized rehabilitation plans.
• Enhanced patient experience by providing compassionate support and care throughout their rehabilitation process.
• Collaborated with multidisciplinary teams to create comprehensive treatment plans for optimal patient outcomes.
• Assisted patients in achieving therapeutic goals through targeted exercises and activities.
• Monitored patient progress, adjusting treatment plans as needed to ensure continued improvement.
• Provided emotional support to patients, fostering resilience during challenging times in their recovery journey.
• Maintained a safe and clean therapy environment, adhering to infection control protocols to protect patient health.
• Supported occupational therapists in the administration of treatments, increasing the efficiency of therapy sessions.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
• Prepare food for individuals in care.
• Schedule and accompany individuals to their appointments.

• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Engaged with patients to provide critical information.

• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.

•Handled inbound and outbound calls by applying appropriate communication ethics

•Created Customer database used by management and other customer service associates to track and resolve customer inquiries

•Assisted internal departments with manual tasks and special projects to ensure good customer experience

•Educated clients on mew products offered

Reporting of required information such as repayments received, numbers of requested credit cards and new fixed deposit accounts.