Nyla Kieu
Sacramento
Summary
Dynamic and dedicated professional with proven expertise in customer service and appointment scheduling at Ancala Nails. Recognized for enhancing client satisfaction through effective communication and leadership excellence. Passionate about fostering collaboration and maintaining organization, ensuring a seamless experience for both clients and staff. Committed to achieving positive outcomes in every interaction.
Overview
2
2
years of professional experience
Work History
Receptionist
Ancala Nails
Scottsdale
05.2024 - 08.2025
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained business inventory and equipment by checking stock for needed supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Organized files and maintained filing system.
Youth Volunteer
Joseph Kerr Middle School
Elk Grove
06.2023 - 07.2025
- Coordinated and supervised group activities for youth volunteers.
- Assisted with teaching children life skills.
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
Education
High School Diploma -
Elk Grove Highschool
Elk Grove, CA05-2024
Some College (No Degree) - Business Administration And Management
Sacramento State University
Sacramento, CASkills
- Customer service
- Appointment scheduling
- File organization
- Business inventory management
- Collaboration
- Effective communication
- Efficient time management
- Leadership excellence
Accomplishments
- Captain of 2 years for EGHS Varsity Basketball team
- Golden State Seal Merit Diploma
Timeline
Receptionist
Ancala Nails
05.2024 - 08.2025
Youth Volunteer
Joseph Kerr Middle School
06.2023 - 07.2025
High School Diploma -
Elk Grove Highschool
Some College (No Degree) - Business Administration And Management
Sacramento State University
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