Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nylah Black

Vancouver,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Server

Rogue Kitchen
Vancouver, BC
05.2022 - 09.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare dining area for next customers.

Restaurant Hostess

Hawksworth Restaurant
Vancouver, BC
05.2021 - 06.2022
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Assisted with setting up banquet rooms for special events.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Luxury Sales Associate

Burberry
Vancouver, BC
11.2020 - 11.2021
  • Assisted customers with selecting products that best suited their needs.
  • Provided detailed product knowledge to customers.
  • Maintained organized, well-stocked shelves and displays.
  • Processed payments accurately and efficiently using point of sale systems.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Attended scheduled trainings for product knowledge updates.
  • Conducted research on current trends in luxury fashion industry.

Restaurant Hostess

Cactus Club
South Surrey, British Columbia
02.2019 - 08.2020
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Answered telephone to provide dining information and take reservations.

Education

Graduate Certificate - Marketing Management - Marketing Communications

BCIT
Vancouver, BC
05-2024

Skills

  • Serving it right
  • Table Setting
  • Food Inspection
  • Order Management
  • Guest Engagement
  • Liquor, Wine, and Food Service
  • Check Payment Processing
  • Positive and Professional
  • Price Memorization
  • Table Setting Arrangements
  • Sales Expertise
  • Wine Pairings
  • Item Promotion
  • Cash Handling
  • POS Operation
  • Menu Memorization
  • Strong Work Ethic
  • Effective Customer Upselling
  • Professional Appearance
  • Exceptional Customer Service

Timeline

Server

Rogue Kitchen
05.2022 - 09.2023

Restaurant Hostess

Hawksworth Restaurant
05.2021 - 06.2022

Luxury Sales Associate

Burberry
11.2020 - 11.2021

Restaurant Hostess

Cactus Club
02.2019 - 08.2020

Graduate Certificate - Marketing Management - Marketing Communications

BCIT

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