Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Server

Kyla Austin

Kamloops,Canada

Summary

I am a very disciplined and focused individual who loves to have a great time where ever I am. I am searching for a job that will be beneficial to my life. I am highly interested in any job that will keep me busy and working with like minded people.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

7
7
years of professional experience

Work History

Server

Canadian Brewhouse
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Mount Paul Golf Course
05.2024 - 08.2024
  • Worked special events and mens/ ladies nights
  • Alcohol counts daily
  • Trained in wine and liquor service in order to provide full and positive experiences to guests
  • Provided guests with information about menu items, made suggestions and took orders
  • Operated POS terminals to input orders, split bills and calculate totals
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Directed guests and answered questions about facility amenities

Server

Local Public Eatery
10.2022 - 01.2023
  • Wine Service
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Seating Arrangements

Golf attendant/ greeter

Tobiano Golf Course
04.2024 - 10.2024
  • Ensure golf carts are clean, properly maintained, and ready for use
  • Perform any other duties as assigned by the golf course management
  • Assist with the organization and preparation of golf tournaments
  • Enhanced golfer satisfaction by providing exceptional customer service and efficiently addressing their needs.
  • Troubleshot minor issues with golf carts or equipment promptly for uninterrupted play experience for guests.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival at the clubhouse or practice facility entrance areas.

Office assistant/ Receptionist

RICALTON Law
01.2023 - 07.2023
  • -Responsible for managing phone calls and greeting clients, ensuring a professional and welcoming atmosphere
  • -Scheduled appointments and maintained calendars for the office, demonstrating strong organizational skills
  • -Maintaining and organizing client files and documents, showcasing attention to detail
  • -Legal document preparation and assisting with wills/ estate matter

Receptionist, Admin, Processor

Hub International Barton Insurance
10.2021 - 12.2021
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Receiving and sorting daily mail
  • Provided assistance for all the other staff members whenever they needed
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Cashier, Drive-Thru

McDonald's
08.2018 - 05.2020
  • Maintained high standards of customer service in a high stress, fast paced environment
  • Trained to use a POS system to input orders
  • Handled cash and credit payments with accuracy and precision
  • Resolved complaints in a professional manner
  • Proactive in looking for additional work

Daycare attendant

Sunshine Village
06.2018 - 05.2020
  • Excellent age appropriate communication
  • Active listening
  • Self control and patience
  • Physical stamina and perseverance
  • Good sense of humour and ability to entertain
  • Familiar with nutritional and hygienic need of children

Education

Highschool Diploma -

Sa-Hali Secondary school
06.2018

Skills

  • Staying calm in high stress situations
  • Efficient
  • Multitasking
  • Teamwork
  • Calm communication
  • Respectful communication
  • Tech savvy
  • Windows
  • Google
  • Excel
  • Organized
  • Proactive
  • Food Safe
  • Serving It Right
  • Guest engagement
  • Cash handling
  • Strong work ethic
  • Hospitality service expertise

Key Qualifications

  • Staying calm in high stress situations
  • Very efficient, able to multitask
  • Great team worker
  • Can communicate in a calm, respectful manner
  • Tech savvy, able to operate; Windows, Google and Excel
  • Very tidy and organized
  • Proactive in looking for additional work
  • FOOD SAFE - Yes
  • SERVING IT RIGHT - Yes

Timeline

Server

Canadian Brewhouse
06.2024 - Current

Server

Mount Paul Golf Course
05.2024 - 08.2024

Golf attendant/ greeter

Tobiano Golf Course
04.2024 - 10.2024

Office assistant/ Receptionist

RICALTON Law
01.2023 - 07.2023

Server

Local Public Eatery
10.2022 - 01.2023

Receptionist, Admin, Processor

Hub International Barton Insurance
10.2021 - 12.2021

Cashier, Drive-Thru

McDonald's
08.2018 - 05.2020

Daycare attendant

Sunshine Village
06.2018 - 05.2020

Highschool Diploma -

Sa-Hali Secondary school

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Kyla Austin