Summary
Overview
Work History
Education
Skills
Timeline
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Nyjah Collins

Toronto,ON

Summary

Experienced professional with strong problem-solving skills, a passion for learning, and excellent communication abilities. Ready to contribute to team success and achieve positive results. Eager to tackle new challenges and advance organizational goals with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

CIBC - Canadian Imperial Bank of Commerce

Identity Theft Response (ITR)
05.2023 - 12.2025
  • Reviewed and investigated client accounts related to card takeovers, convenience cheque misuse, payment discrepancies, and fraudulent credit card applications.
  • Utilized advanced fraud monitoring systems and strong interpersonal skills to assess risk and communicate effectively with clients.
  • Identified customer needs and recommended tailored credit card solutions through proactive, phone-based consultations.
  • Handled escalated cardholder complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
  • Documented case findings in internal systems with accuracy and efficiency to support audits and reporting requirements.
  • Contributed to training efforts and procedural improvements to enhance fraud detection and response workflows.
  • Managed high-volume case queues while meeting service-level agreements (SLAs) and quality assurance standards.

Barista

Starbucks
01.2021 - 04.2023
  • Maintained cleanliness and organization of workstations to ensure a safe environment.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained and operated espresso machines and other equipment with precision to deliver consistent product quality.
  • Collaborated with team members to optimize workflow and enhance overall service efficiency.
  • Managed inventory levels, ensuring timely restocking of supplies to meet demand during peak hours.
  • Maintained regular and consistent attendance and punctuality.

Assistant Swimming Instructor

Byng Park Community Centre
03.2016 - 05.2019
  • Instructed swimming techniques, ensuring safety and proper form for diverse skill levels.
  • Developed and implemented engaging lesson plans to enhance student performance and enjoyment.
  • Monitored progress of participants, providing constructive feedback to foster improvement and confidence.
  • Collaborated with senior instructors to refine training methods and optimize class structures.
  • Cleaned and organized pool area, locker rooms and other common spaces each day.

Education

Bachelor of Arts - Pyschology

York University
07.2025

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Dependable and responsible
  • Time management
  • Multitasking Abilities
  • Computer skills
  • Excellent communication

Timeline

CIBC - Canadian Imperial Bank of Commerce

Identity Theft Response (ITR)
05.2023 - 12.2025

Barista

Starbucks
01.2021 - 04.2023

Assistant Swimming Instructor

Byng Park Community Centre
03.2016 - 05.2019

Bachelor of Arts - Pyschology

York University

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Nyjah Collins