YOBARA ISHO
CALEDON EAST,Ontario
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my role at CIBC where I excelled in problem-solving and organizational skills. Demonstrated ability to maintain composure under pressure, ensuring efficient team collaboration and customer service excellence. Skilled in computer applications and adept at learning new technologies quickly to drive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
CIBC
SENIOR CLIENT SERVICE REPRESENTATIVE
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Order Processor
Ghost Kitchen
03.2019 - 02.2023
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Passenger Service Agent
Airway Interline Services
02.2022 - 12.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
High School Diploma -
Father Henry Carr Catholic Secondary School
Toronto, ON06.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
- Verbal Communication
- Multitasking
- Critical Thinking
- Multitasking Abilities
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Passenger Service Agent
Airway Interline Services
02.2022 - 12.2022
CIBC
SENIOR CLIENT SERVICE REPRESENTATIVE
07.2021 - Current
Order Processor
Ghost Kitchen
03.2019 - 02.2023
High School Diploma -
Father Henry Carr Catholic Secondary School
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