Nyasia Allen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and justice to the community bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Specialist
Sunlife Insurance
01.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
Customer Service Manager
Centerline Tires
04.2022 - 10.2022
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Front Desk Receptionist
Gupta Law Office
12.2020 - 07.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
ASSEMBLY LINE PRODUCTION WORKER
Toyota
08.2022 - Current
- Sealed and stacked boxes after filling with product
Education
CERTIFICATION IN EMERGENCY TELECOMMUNICATIONS -
Conestoga College
Kitchener ONHIGH SCHOOL DIPLOMA -
St. Benedict Catholic Secondary School.
Cambridge, ON2022
Skills
- Excellent verbal and written communication skills
- Information Gathering
- Data entry proficiency
- Proficient in using computer - Aided Dispatch ( CAD) systems
- Proficient in microsoft word office suite
- ( Word, excel, Outlook)
- Paperwork Processing
- Complaint resolution
- Account updating
- Call Management
Certification
- CPR and First Aid
- Recognition award from black justice canadian community association
References
Available upon request
Timeline
Service Specialist
Sunlife Insurance
01.2023 - Current
ASSEMBLY LINE PRODUCTION WORKER
Toyota
08.2022 - Current
Customer Service Manager
Centerline Tires
04.2022 - 10.2022
Front Desk Receptionist
Gupta Law Office
12.2020 - 07.2022
CERTIFICATION IN EMERGENCY TELECOMMUNICATIONS -
Conestoga College
HIGH SCHOOL DIPLOMA -
St. Benedict Catholic Secondary School.
- CPR and First Aid
- Recognition award from black justice canadian community association
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