Hadiya Sezirahiga

• Coordinate service calls with clients to discuss and promote Sun Life group benefit

products and service

• Conduct plan member education sessions and benefit fairs

• Support Plan Administrators and Advisors by resolving issues and providing training on

administrative practices and e-services

• Collaborate with Implementation Team to successfully onboard new clients

• Gather critical data from new clients for business installation

• Manage plan design changes, including preparation, implementation, and timeline

coordination with clients and Advisors

• Provided support for business acquisition and retention activities to the Business

Development team

• Coordinated and responded to inquiries from Clients, Advisors, and Consultants (via

telephone and email)

• Performed data entry and maintained accurate internal reporting and tracking tools

• Composed and prepared various correspondence and presentations

• Requested and prepared various reports for advisors and clients

• Ordered promotional and business supplies

• Collaborated closely with other business areas (e.g., underwriting, disability, group

operations)

• Managed incoming and outgoing mail

• Assisted with compiling relevant information for renewals

• Worked independently and as part of a high-functioning team

• Demonstrate excellent oral and written communication skills in both English and

French

• Provided administrative support to the Sales Director and assisted in achieving objectives
• Offered operational support to the sales force
• Performed general secretarial tasks (follow-up on various mandates, administrative files, deadline compliance)
• Built reports in collaboration with the Data team
• Produced and analyzed sales reports
• Made available various sales reports and performance indicators required for achieving sales objectives and monitoring results
• Created PowerPoint presentations, composed memos, corrected them, translated them, and ensured delivery of finished products
• Coordinated, directed, and attended sales meetings to identify opportunities and analyze needs, and wrote reports
• Ensured the updating of various databases, registers, and various documents and/or forms
• Developed and/or updated various forms for stores
• Planned, organized, and attended various events (Annual Store Convention, District Meeting Points)
• Coordinated the implementation of contests, monitored indicators, and validated winners
• Managed and tracked budgets for events, supplies, business expenses, and others
• Ensured payment and follow-up of invoices
• Managed expense reports and purchase orders
• Ensured liaison with shopping centers and all internal departments
• Established and maintained collaborative relationships with suppliers
• Participated in several related projects, including: - Various CSR initiatives - Deployment of new digitalized tools

• Received and processed calls and emails and analyzed requests by category
• Identified the cause of issues and defined corrective and preventive action plans with the interlocutor
• Prioritized files based on urgencies, made necessary follow-ups and callbacks
• Suggested solutions
• Intervened as first support regarding technical aspects (cash register system, Internet, etc.)
• Conducted daily follow-ups on action plans to be implemented
• Monitored the effectiveness of implemented solutions
• Served as the contact for store service calls (various repairs...)
• Attended meetings of departments involved in store sales