Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nyah Madigan

Calgary,AB

Summary

Dynamic aquatics professional with proven leadership at YMCA Calgary, excelling in team motivation and conflict resolution. Skilled in risk assessment and meticulous record keeping, I effectively implemented new procedures, enhancing operational efficiency. Committed to fostering personal development through training and mentoring, ensuring a safe work environment, high standards, and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lifeguard/Swim Instructor

Town of Okotoks
Okotoks, Alberta
06.2024 - Current
  • Prepared detailed incident reports following accidents or other incidents.
  • Enforced all safety regulations and posted rules for patrons.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.
  • Updated records of attendance, skill levels achieved, and other relevant information for individual swim lesson participants.

Shift Lead - Aquatics

YMCA Calgary
Calgary, Alberta
02.2019 - Current
  • Collaborated with management team to implement new work procedures or policies.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to the appropriate standard.
  • Provided mentorship and support to swim instructors, utilizing situations for professional development and learning.
  • Motivated staff through positive reinforcement techniques.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development with respect to leading, lifeguarding, and swim instructing.
  • Ensured compliance with organization policies and procedures throughout the team.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Resolved escalated customer complaints or queries promptly and efficiently in person, over the phone, and via email correspondence.
  • Trained new staff in relevant processes and procedures.

Education

High School Diploma -

Joan Cardinal-Schubert High School
Calgary
07-2020

Bachelor of Arts - Law And Society

University of Calgary
Calgary

Skills

  • Team leadership
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Record keeping
  • Time management
  • Team collaboration
  • Regulatory compliance
  • Project management
  • Daily reporting
  • Staff onboarding
  • Risk assessment
  • Policy enforcement
  • Training and mentoring

Certification

  • National Lifeguard
  • National Lifeguard - Water Park
  • Lifesaving CPR Instructor/Examiner
  • Lifesaving Instructor/Examiner
  • Swim Instructor/Examiner
  • CPR/AED Level C
  • Standard First Aid
  • Child Safety and Protection Training
  • Respectful Workplace: Preventing Harassment and Violence
  • Health Safety and Risk Training

References

References available upon request.

Timeline

Lifeguard/Swim Instructor

Town of Okotoks
06.2024 - Current

Shift Lead - Aquatics

YMCA Calgary
02.2019 - Current

High School Diploma -

Joan Cardinal-Schubert High School

Bachelor of Arts - Law And Society

University of Calgary

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Nyah Madigan