Nusrat Giga
St. Catharines,ON
Summary
Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contiki Holidays Consultant
THE TRAVEL CORPORATION, TTC
TORONTO, ON
07.2021 - Current
- Delivered first-rate customer service to customers or travel agents via phone calls, emails, online chat, and salesforce leads. I also responded to questions about updates, trip modifications, date changes, and other general inquiries and included follow-up reminders.
- Managed over 100+ emails, 50+ chats and 20+ calls per day to increase sales by 10%
- Communicated with diverse department, and clients to ensure itinerary changes, flight schedules, and passenger information is all correctly updated and any issues are efficiently resolved
- Participated in ongoing training to enhance own job skills and knowledge
- Defined problems, collected data, established facts and validated conclusions
- Remained open to feedback from supervisor and peers to build and improve skills set
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Collaborated with colleagues to create and promote special travel packages.
SENIOR WIRELESS SALES ASSOCIATE
OSL RETAIL SERVICES
TORONTO, ON
01.2019 - 06.2021
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled all critical inventory operations such as serialized counts, returns, RMA, and shipping, as well as resolved any issues that were discovered
- Managed multiple tasks simultaneously while maintaining attention to detail and excellent time management skills.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Collaborated with key business partners such as Walmart, Samsung, Rogers, Bell, Freedom Mobile, Telus to build sales strategies for our team
- Enhanced overall store performance by consistently meeting individual targets as well as contributing to team goals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Adapted quickly to new products and promotions, leveraging this knowledge to drive sales and create compelling product presentations for customers.
- Developed creative promotional displays that showcased current offers and captured customer interest at first glance.
- Assisted and supported training of new sales associates.
Early Childcare Volunteer
Stone Town International school
Zanzibar , Unguja
01.2014 - 12.2016
- Attended parent-teacher conferences to discuss student progress.
- Read stories to the class and facilitated classroom discussions about the topics.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Participated in field trips and other special events at the school.
- Facilitated art projects that encouraged creativity among students of all ages.
- Provided emotional support to children who were struggling socially or academically within the classroom setting.
- Enforced rules inside the classroom while providing appropriate discipline when necessary.
- Demonstrated patience and understanding when working with children.
- Encouraged positive behavior through rewards and recognition.
- Created a safe, nurturing environment for all students to learn in.
- Assisted in teaching basic life skills such as toileting habits, eating manners.
- Developed creative ways to engage young minds through arts and crafts projects.
- Provided support to teachers during classroom activities.
- Assisted childcare staff with preparing activities and materials for daily tasks.
- Read stories to children to encourage literacy skills and social development.
- Greeted parents when they arrived to pick up their children from daycare.
- Encouraged positive interactions between children while playing together or participating in group activities.
- Cared for physical, emotional and spiritual needs of children.
- Maintained flexibility to work with children of various ages, different personalities and in different roles.
- Developed interactive learning activities that engaged young minds.
- Assisted in preparing lesson materials and bulletin board displays.
- Monitored playground areas to ensure that all rules were being followed and that no child was left unattended.
Education
GED -
SENECA COLLEGE
TORONTO01.2020
DIPLOMA IN TRAVEL AND TOURISM -
TOURISM
Dar-es-salaam/Tanzania01.2016
CERTIFICATE IN BUSINESS STUDIES: BUSINESS -
ICM INSTITUTE OF COMMERCIAL MANAGEMENT
ZANZIBAR01.2015
Skills
- Social able and Friendly
- Goal Oriented Focused professional
- Exceptional customer service
- Early Childcare
- Salesforce
- MS Office
- GDS System (Galileo, Amadeus & Sabre)
- Chat specialist
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- iTropics
- Google docs
- Phone skills
- Swahili (Native)
- English (Bilingual)
- Time management abilities
- Self Motivation
- Multitasking
- Team Leadership & Development
- Handling Emergency calls
Certification
- AIR CANADA CERTIFICATE, 01/01/20
- TICO LICENSE, 01/01/20
- AODA CERTIFICATE, 01/01/19
- ARUBA CERTIFICATE, 01/01/19
- PORTUGAL, 01/01/19
- GREATER FORT LAUDERDALE CERTIFICATE, 01/01/19
- INTRODUCTION TO CONTIKI, 01/01/19
- MANULIFE CERTIFICATE, 01/01/19
References
References available upon request.
Timeline
Contiki Holidays Consultant
THE TRAVEL CORPORATION, TTC
07.2021 - Current
SENIOR WIRELESS SALES ASSOCIATE
OSL RETAIL SERVICES
01.2019 - 06.2021
Early Childcare Volunteer
Stone Town International school
01.2014 - 12.2016
GED -
SENECA COLLEGE
DIPLOMA IN TRAVEL AND TOURISM -
TOURISM
CERTIFICATE IN BUSINESS STUDIES: BUSINESS -
ICM INSTITUTE OF COMMERCIAL MANAGEMENT
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