Nusrat Giga
St. Catharines,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contiki Holidays Consultant
THE TRAVEL CORPORATION, TTC
07.2021 - Current
- Delivered first-rate customer service to customers or travel agents via phone calls, emails, online chat, and salesforce leads. I also responded to questions about updates, trip modifications, date changes, and other general inquiries and included follow-up reminders.
- Managed over 100+ emails, 50+ chats and 20+ calls per day to increase sales by 10%
- Communicated with diverse department, and clients to ensure itinerary changes, flight schedules, and passenger information is all correctly updated and any issues are efficiently resolved
- Created magical travel experiences by providing best trip package to clients
- Participated in ongoing training to enhance own job skills and knowledge
- Defined problems, collected data, established facts and validated conclusions
- Remained open to feedback from supervisor and peers to build and improve skills set
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Collaborated with colleagues to create and promote special travel packages.
SENIOR WIRELESS SALES ASSOCIATE
OSL RETAIL SERVICES
01.2019 - 06.2021
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled all critical inventory operations such as serialized counts, returns, RMA, and shipping, as well as resolved any issues that were discovered
- Managed multiple tasks simultaneously while maintaining attention to detail and excellent time management skills.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Collaborated with key business partners such as Walmart, Samsung, Rogers, Bell, Freedom Mobile, Telus to build sales strategies for our team
- Enhanced overall store performance by consistently meeting individual targets as well as contributing to team goals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Adapted quickly to new products and promotions, leveraging this knowledge to drive sales and create compelling product presentations for customers.
- Developed creative promotional displays that showcased current offers and captured customer interest at first glance.
- Assisted and supported training of new sales associates.
ASSISTANT MANAGER
SHEMIS ENTERPRISES
01.2017 - 12.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
TRAVEL AGENT - INTERN
UNITED TRAVEL AGENCY
10.2015 - 12.2015
- Streamlined booking process for increased efficiency and reduced errors.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Initiated cost-saving measures by identifying alternative booking options that aligned with client preferences without compromising quality or convenience.
- Assisted clients in resolving travel-related issues with promptness and professionalism.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Managed over 20+ customers per day
Education
GED -
SENECA COLLEGE
01.2020
DIPLOMA IN TRAVEL AND TOURISM -
TOURISM
Dar-es-salaam/Tanzania01.2016
CERTIFICATE IN BUSINESS STUDIES: BUSINESS -
ICM INSTITUTE OF COMMERCIAL MANAGEMENT
01.2015
Skills
- Social able and Friendly
- Self-starter and driven to success
- Goal Oriented Focused professional
- Exceptional customer service
- Salesforce
- MS Office
- GDS System (Galileo, Amadeus & Sabre)
- Chat specialist
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- ITropics
- Google docs
- Phone skills
- Swahili (Native)
- English (Bilingual)
- Time management abilities
- Self Motivation
- Multitasking
- Team Leadership & Development
- Handling Emergency calls
Certification
- AIR CANADA CERTIFICATE, 01/01/20
- TICO LICENSE, 01/01/20
- AODA CERTIFICATE, 01/01/19
- ARUBA CERTIFICATE, 01/01/19
- PORTUGAL, 01/01/19
- GREATER FORT LAUDERDALE CERTIFICATE, 01/01/19
- INTRODUCTION TO CONTIKI, 01/01/19
- MANULIFE CERTIFICATE, 01/01/19
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Contiki Holidays Consultant
THE TRAVEL CORPORATION, TTC
07.2021 - Current
SENIOR WIRELESS SALES ASSOCIATE
OSL RETAIL SERVICES
01.2019 - 06.2021
ASSISTANT MANAGER
SHEMIS ENTERPRISES
01.2017 - 12.2018
TRAVEL AGENT - INTERN
UNITED TRAVEL AGENCY
10.2015 - 12.2015
GED -
SENECA COLLEGE
DIPLOMA IN TRAVEL AND TOURISM -
TOURISM
CERTIFICATE IN BUSINESS STUDIES: BUSINESS -
ICM INSTITUTE OF COMMERCIAL MANAGEMENT
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