Nupur Sarkar
Brampton,ON
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Atlantic Immigration
11.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Retail Sales Associate
Paramount Furniture
10.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Care Executive
FIS Business Solutions
09.2019 - 02.2022
- RESPONSIBILITIES Inbound and Outbound calls to Vodafone UK customer and solving issues related to service, and sales
- EMPLOYER /
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
Event Co-ordinator
NIIT Technologies
09.2018 - 08.2019
- Outbound calls and arrange seminars for Shell LEM in
- Europe
- EMPLOYER / ADDRESS NIIT Technologies
- TYPE
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Administrative Assistant
Pooja College Of Pharmacy
02.2016 - 08.2018
- Keep records of inventory, arrange meetings, deal with customers
- EMPLOYER / ADDRESS Pooja College of Pharmacy
- TYPE OF BUSINESS Private College
- PAGE - CURRICULUM VITAE OF
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Arts - English Literature
University of Kalyani
03.2013
High School Diploma -
University of Kalyani
03.2010
GED -
Mary Immaculate School ICSE
03.2008
Skills
- Software, Inbound Customer Calls, Maintaining Security
- Services Promotion, Client Rapport-Building, Call
- Experience in Word, Excel, Powerpoint, Salesforce, CRM
- Problem Resolution
- Computer Skills
- Call Center Operations
- Customer Response
- Sales Expertise
- Cash Handling
- Retail Sales
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Additional Information
Reference- Upon Request
Timeline
Administrative Assistant
Atlantic Immigration
11.2023 - Current
Retail Sales Associate
Paramount Furniture
10.2023 - 11.2023
Customer Care Executive
FIS Business Solutions
09.2019 - 02.2022
Event Co-ordinator
NIIT Technologies
09.2018 - 08.2019
Administrative Assistant
Pooja College Of Pharmacy
02.2016 - 08.2018
Bachelor of Arts - English Literature
University of Kalyani
High School Diploma -
University of Kalyani
GED -
Mary Immaculate School ICSE
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