NUNKA CORGELAS
MONTREAL,QC
Summary
Detail-oriented Quality Control Inspector with a proven track record in defect identification and process enhancement. Known for implementing effective inspection procedures and contributing to quality compliance, resulting in improved product reliability.
Experienced Quality Control professional adept at cross-functional collaboration and employee mentorship. Skilled in developing quality standards and conducting inspections that enhance product integrity, leading to significant reductions in rejection rates and improved customer satisfaction.
Overview
13
13
years of professional experience
Work History
Ambassador
Amazon
Usa
01.2024 - 11.2025
- Engaged customers through personalized interactions, enhancing overall satisfaction and brand loyalty.
- Managed product knowledge sessions to educate team members on new offerings and promotions.
- Assisted in organizing community events, promoting local engagement with Amazon services
Inventory Manager
Cimenterie National D'haiti
Haiti
02.2019 - 05.2023
- Managed inventory levels to optimize stock availability and reduce excess.
- Implemented inventory management software to enhance tracking accuracy and efficiency.
- Developed processes for conducting regular inventory audits, ensuring data integrity.
Superviseur Qualite
Anglolatam Food and Beverage
Haiti
03.2017 - 01.2019
- Oversaw daily operations to ensure compliance with food safety standards and quality control procedures.
- Trained and mentored team members to enhance performance and maintain high service levels.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Quality Control Engineer
CODEVI
Republique Dominicaine
05.2015 - 02.2017
- Led quality assurance initiatives, enhancing product consistency and reliability.
- Analyzed data trends to identify areas for process improvement and risk mitigation strategies.
- Developed and implemented quality control procedures, reducing defect rates in production processes.
- Conducted regular audits of manufacturing processes, ensuring adherence to quality benchmarks.
- Trained staff on new quality management systems, improving team efficiency and accuracy in inspections.
Quality Control Inspector
AGROFEM
Republique Dominicaine
04.2014 - 05.2015
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Developed and implemented quality control procedures to enhance product reliability and consistency.
- Trained and mentored junior inspectors on quality assurance best practices and inspection techniques.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Customer Service Representative
Claro Dominicana
Republique Dominicaine
03.2013 - 04.2014
- Resolved customer inquiries efficiently through various communication channels.
- Provided product information and support, enhancing customer satisfaction.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Industrial Engineering
Universidad Tecnologica De Santiago
Republique Dominicanie11-2017
No Degree - Change Management in Organizations
CEDESE(Centro De Servicios Especializados)
Republique Dominicaine08-2015
Certificate - Spanish Language And Literature
ISLA
Republique Dominicaine05-2013
Skills
- Customer engagement
- Team management
- Product knowledge
- Problem-solving
- Excellent communication
- Decision-making
- Team development
- Teamwork and collaboration
- Problem-solving abilities
- Communication management
- Multitasking
- Customer service
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ambassador
Amazon
01.2024 - 11.2025
Inventory Manager
Cimenterie National D'haiti
02.2019 - 05.2023
Superviseur Qualite
Anglolatam Food and Beverage
03.2017 - 01.2019
Quality Control Engineer
CODEVI
05.2015 - 02.2017
Quality Control Inspector
AGROFEM
04.2014 - 05.2015
Customer Service Representative
Claro Dominicana
03.2013 - 04.2014
Industrial Engineering
Universidad Tecnologica De Santiago
No Degree - Change Management in Organizations
CEDESE(Centro De Servicios Especializados)
Certificate - Spanish Language And Literature
ISLA
Microsoft knowledge
Word,Excel,Powerpoint ,outlook