Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

NSIKAN JACKSON

Canada

Summary

Dedicated and resourceful Disability Management Specialist with extensive experience in claims adjudication, case management, and return-to-work (RTW) facilitation. Skilled in assessing disability claims, developing outcome-focused recovery plans, and collaborating with multidisciplinary teams to ensure timely and safe RTW outcomes. Proficient in supporting clients with complex physical and mental health challenges, providing innovative and solution-driven strategies to reduce claim durations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Disability Management Specialist

Care Registry Ontario
Hamilton, Ontario
09.2024 - Current
  • Managed disability and accommodation claims, maintaining a strong focus on RTW planning.
  • Conducted intake assessments and developed individualized recovery strategies for clients.
  • Collaborated with employers, employees, and healthcare providers to facilitate early and safe RTW outcomes.
  • Communicated functional capabilities to employers to determine suitable transitional duties.
  • Evaluated complex psychological claims and coordinated optimal treatment plans.

Personal Support Worker

Federal Medical Center
09.2021 - 07.2024
  • Supported individuals with diverse health challenges, including physical and mental disabilities.
  • Provided holistic care and maintained detailed records to support recovery and goal achievement.
  • Assisted in creating workplace accommodations and RTW plans for clients in collaboration with employers.

Volunteer Disability Support Coordinator

New Life Builders initiative
FCT Abuja, Nigeria
01.2021 - 07.2021
  • Facilitated access to resources and developed action plans to support individuals with disabilities.
  • Provided mentorship and advocacy to ensure equitable opportunities for participation in the workplace.

Nurse Intern

Zenith Kidney & Medical Center
Abuja, Nigeria
06.2020 - 12.2020
  • Supported individuals experiencing health crises with empathy and professionalism.
  • Promoted safety and hygiene by adhering to infection control and health standards.
  • Participated in community education programs to improve health literacy and access to care.

Education

Graduate Certificate - Mental Health and Disability Management

Mohawk College
Hamilton, ON
08.2025

Bachelor of Science - Nursing

Afe Babalola University
Ekiti, Nigeria
08.2021

Skills

  • Claims Adjudication (STD/LTD/Accommodations)
  • Disability and Case Management
  • Return-to-Work Facilitation and Transitional Planning
  • Mental Health and Recovery-Oriented Support
  • Analytical Reasoning and Critical Thinking
  • Communication and Stakeholder Engagement
  • Client Relationship Management
  • Proficiency in Microsoft Office Suite and Internal Database Systems

Accomplishments

  • Successfully reduced claim durations through innovative recovery strategies.
  • Facilitated early RTW for clients with complex needs, improving productivity and morale.
  • Recognized for maintaining high client satisfaction through effective communication and problem-solving.

Certification

  • Certified Disability Management Practitioner (In Progress)
  • Registered Nurse (RN), Nursing and Midwifery Council, Nigeria
  • Nonviolent Crisis Intervention Training, Crisis Prevention Institute
  • First Aid, CPR, and AED Certification
  • SafeTALK – Suicide Alertness for Everyone

Timeline

Disability Management Specialist

Care Registry Ontario
09.2024 - Current

Personal Support Worker

Federal Medical Center
09.2021 - 07.2024

Volunteer Disability Support Coordinator

New Life Builders initiative
01.2021 - 07.2021

Nurse Intern

Zenith Kidney & Medical Center
06.2020 - 12.2020

Graduate Certificate - Mental Health and Disability Management

Mohawk College

Bachelor of Science - Nursing

Afe Babalola University

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NSIKAN JACKSON