Adrine Khachatrian
Glendale
Summary
Experienced eligibility professional with strong background in assessing and determining client eligibility for various programs. Skilled in data analysis, client interviews, and documentation management. Strong focus on team collaboration and achieving results, adaptable with changing needs. Reliable and efficient, consistently meeting deadlines and maintaining high standards in service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Eligibility Worker II
LA County DPSS
Torrance, CA
03.2024 - Current
- Assessed eligibility for public assistance programs through comprehensive client interviews and documentation review.
- Processed applications and maintained accurate case records in compliance with state and federal regulations.
- Collaborated with multidisciplinary teams to ensure timely delivery of services to clients in need.
- Conducted thorough investigations to identify fraud or discrepancies within client applications and benefits usage.
- Streamlined workflow processes, reducing turnaround time for application processing while maintaining high accuracy standards.
Guest and Service Advocate
Target
Los Angeles, CA
01.2019 - Current
- Beginning was a guest and service advocate at Target that mainly handled customer service. The job entails to help guests with merchandise returns, placing online orders, helping the customer with opening an in-store credit card, and restock the aisles with new merchandise. Now for two plus years is an acting Expert in the Human Resources area that handles all employee shift scheduling and creating, Assisting employees with any help with Sick leave and Paid Leave. Experience using basic Office Suite computer and workforce management programs. Work with the HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience
Intermediate Typist Clerk
LA County DPSS
Los Angeles, CA
06.2023 - 03.2024
- Processed high volumes of documents with attention to detail and accuracy.
- Managed data entry tasks using LA County DPSS systems to maintain efficient workflow.
- Assisted in training new clerks on departmental procedures and software applications.
- Ensured adherence to filing protocols for confidential client information.
Best Med Non-Emergency Medical Transportation
Glendale, CA
01.2016 - 01.2018
- Created computer filing system for the financials, made a list for all the clients’ information, and did driver dispatching by constantly calling the clients to schedule pick-up and drop-off times and dates.
Personal Banker
Bank of America
Sunland, CA
01.2000 - 01.2008
- Top performing professional with over 8 years of experience in opening up loans, opening bank accounts, managing small business accounts, personal, and corporate.
Hye Market
Glendale, CA
01.2000 - 01.2008
- Was the manager of the grocery store. Made sure everything was in stock, placed orders, created expense reports, stood front end and was overall an HR specialist. Hired new employees, went over new resumes, and trained new cashiers and also composed all the monthly employee compensation checks.
Merchant Teller
Bank of America
Glendale, CA
01.1999 - 01.2000
- In-depth knowledge in vault transactions, ability to type fast with 70 WPM. Experienced in office equipment, computers. Good interpersonal and sales skills. Ability to work with a diverse work force and customer base.
Education
Associate of Arts - Business Administration
California State University
Los Angeles, CABachelor in Business Administration - Option in Management
California State University
Los Angeles, CA01-2014
Real Estate License - undefined
California State Board License
Glendale, CA01-2008
Diploma for General Education - undefined
Herbert Hoover High School
Glendale, CA01-1994
Skills
- Critical Thinking
- Process Analysis and Improvement
- Project Coordination
- Event Planning
- Office/Telephone Handling (8 Lines)
- Microsoft Excel, Word, Outlook, PowerPoint
- Gmail, Google Drive
- Type 70 wpm
- HR
- Bookkeeping (Computerized & Manual)
- Written and verbal communication
Certification
Fluent in Armenian
Languages
English
Native or Bilingual
Armenian
Full Professional
Timeline
Eligibility Worker II
LA County DPSS
03.2024 - Current
Intermediate Typist Clerk
LA County DPSS
06.2023 - 03.2024
Guest and Service Advocate
Target
01.2019 - Current
Best Med Non-Emergency Medical Transportation
01.2016 - 01.2018
Personal Banker
Bank of America
01.2000 - 01.2008
Hye Market
01.2000 - 01.2008
Merchant Teller
Bank of America
01.1999 - 01.2000
Bachelor in Business Administration - Option in Management
California State University
Real Estate License - undefined
California State Board License
Diploma for General Education - undefined
Herbert Hoover High School
Associate of Arts - Business Administration
California State University