Dianah Willis
STOCKTON
Summary
Experienced eligibility professional with strong background in assessing and determining client eligibility for various programs. Skilled in data analysis, client interviews, and documentation management. Strong focus on team collaboration and achieving results, adaptable with changing needs. Reliable and efficient, consistently meeting deadlines and maintaining high standards in service delivery.
Overview
18
18
years of professional experience
Work History
Eligibility Worker II
San Joaquin County Human Services Agency
05.2014 - Current
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
Account Technician I - Disaster Service Worker
San Joaquin County
02.2021 - 03.2022
- Prepared detailed financial reports for senior management, enabling informed decision making and strategy development.
- Reduced financial discrepancies by conducting thorough account audits and rectifying errors promptly.
- Developed comprehensive expense tracking methods which allowed department heads to monitor spending more effectively.
- Facilitated smooth annual auditing process through meticulous preparation of supporting documentation as requested by external auditors.
- Supervised a team of employees and motivated employees to achieve organizational goals.
- Managed payroll processing for the company, ensuring accurate and timely payment of wages and benefits to all employees.
- Communicated effectively with staff members of operations, finance department.
- Implemented organizational policies and procedures, conducted training sessions, performed performance reviews, and managed disciplinary actions in compliance with agency guidelines.
Deposit Bookkeeping Asst Department Head
PAQ Inc DBA Food 4 Less
04.2007 - 07.2010
- Managed full-cycle recruitment, conducting interviews and hiring employees.
- Oversaw onboarding and offboarding processes, ensuring smooth transitions throughout employment.
- Developed training programs for new hires and existing staff to enhance skills and productivity.
- Conducted employee retraining sessions to address performance gaps and align with company standards.
- Maintained organized inventory with accurate records through effective ordering and auditing procedures.
- Reviewed weekly deposits and sales reports for 15 stores for accuracy and completeness.
- Researched financial transactions for Loss Prevention, Human Resources, and Legal Department inquiries.
- Enhanced safety procedures to establish safe working environment at all company locations.
- Assisted in developing and implementing department emergency procedures. Along with leading training exercises for emergency procedures.
Education
Associate of Arts - Family Consumer Science
San Joaquin Delta College
Stockton, CAAssociate of Arts - Fashion Design
Brooks College
Long Beach, CASkills
- Communication skills
- Application management
- Adaptability and flexibility
- Critical thinking
- Interview facilitation
- Fraud detection
- Case management
- Cultural sensitivity
- Training skills
- Confidentiality practices
- Time management abilities
- Problem-solving abilities
Timeline
Account Technician I - Disaster Service Worker
San Joaquin County
02.2021 - 03.2022
Eligibility Worker II
San Joaquin County Human Services Agency
05.2014 - Current
Deposit Bookkeeping Asst Department Head
PAQ Inc DBA Food 4 Less
04.2007 - 07.2010
Associate of Arts - Family Consumer Science
San Joaquin Delta College
Associate of Arts - Fashion Design
Brooks College
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