Summary
Overview
Work History
Skills
Affiliations
Timeline
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Novella Sheppard

St. John's

Summary

I'm a Highly motivated and accomplished professional with over 25 years of experience as a business owner and operator in the travel and tourism industry. I'm currently Seeking to acuquire the position of Front Desk Supervisor at Jolly Beach Resort Antigua to leverage my exceptional customer service skills and extensive knowledge of the tourist and travel sector in providing outstanding service to guests and ensuring the smooth operations of the front desk team.

Overview

34
34
years of professional experience

Work History

Restaurant Coordinator

Slates Restaurant Bar and Restaurants
01.2000 - 06.2023
  • Oversee daily front of house operations, ensuring seamless service delivery and maintaining high-quality hospitality standards
  • Train and mentor restaurant staff on customer service best practices, elevating their ability to create memorable dining experiences
  • Collaborate with the kitchen team to ensure efficient communication and smooth coordination between front and back of house
  • Create and manage event schedules, coordinating private parties, special occasions, and promotional events
  • Monitor inventory levels and work closely with suppliers to maintain adequate stock of restaurant supplies
  • Uphold health and safety regulations, promoting a clean and sanitized environment for both guests and staff
  • Develop rapport with regular customers, establishing long-term relationships to foster a loyal customer base.

Owner/Operator

Novella's Travel and Tours
01.1990 - Current
  • Managed all aspects of business operations, including customer engagement, sales, and administrative tasks
  • Successfully led a team of two associate staff members, fostering a collaborative and positive work environment
  • Utilized Microsoft Suite to streamline processes and maintain effective communication with clients and partners
  • Developed and executed comprehensive business strategy and planning, resulting in a increase in annual revenue
  • Established and maintained strong customer relations, ensuring exceptional service and satisfaction, leading to a 40% increase in customer referrals
  • Managed all financial aspects, including budgeting, pricing, and expense control, resulting in improved profitability and financial stability
  • Forged and maintained successful partnerships with suppliers and vendors, negotiating favorable contracts to provide high-quality travel experiences to clients
  • Provided effective team leadership and management to two staff, fostering a positive work environment, and motivating staff to achieve business objectives
  • Stayed abreast of industry trends and regulations, ensuring compliance with all legal requirements and industry standards, and delivering accurate and reliable information to clients.

Skills

  • Exceptional customer service skills, ensuring guests' needs are met with professionalism and courtesy
  • Proficient in Microsoft Suite, enabling efficient management of administrative tasks and
  • Communication
  • Extensive knowledge of the tourist and travel industry, providing a captivating and cross-functional perspective
  • Adaptable and Flexible
  • Guest Ledger
  • Greeting Guests
  • Guest Accommodations
  • Dynamic Communication Skills

Affiliations

Church Event a Choir Programming Coordinator

Bethesda, Antigua & Barbuda Bethesda Methodist Church March 2001 - Present

• Assisted in the organization and management of church activities, such as church services, prayer meetings, and fundraising events.

• Coordinated with church staff to maintain an up-to-date calendar of events and communicated schedules to the congregation.
• Managed incoming communication, including phone calls and emails, and responded to inquiries promptly and professionally.
• Maintained and organized church records, ensuring accuracy and confidentiality in handling sensitive information.

Timeline

Restaurant Coordinator

Slates Restaurant Bar and Restaurants
01.2000 - 06.2023

Owner/Operator

Novella's Travel and Tours
01.1990 - Current

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Novella Sheppard