Asees Kour
Mississauga,ON
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
1
1
year of professional experience
Work History
Concierge
Aritzia DC
10.2023 - 01.2024
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Banquet Server /Restaurant Food Server
Best Western Hotel
04.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Customer Service Representative
Loblaws
09.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
College Diploma - Business Administration
Niagara College
Toronto, ON04.2024
Skills
- Exceptional Customer Service: Demonstrated ability to provide outstanding service to customers, anticipate their needs, and ensure their satisfaction in various roles, including as customer service representative, banquet server, and concierge
- Communication Skills: Proven capacity to communicate effectively with diverse individuals, including guests, colleagues, and supervisors, both verbally and in writing, ensuring clear understanding and seamless interaction
- Problem-Solving: Adept at quickly identifying and resolving customer issues, complaints, and requests in professional and timely manner, enhancing overall guest experience and loyalty
- Attention to Detail: Strong focus on accuracy and precision in all tasks, such as order taking, room setup, and guest assistance, ensuring high-quality service delivery and adherence to standards
- Teamwork and Collaboration: Demonstrated ability to work cooperatively with other staff members in fast-paced environments, including banquets and concierge services, contributing to cohesive and efficient team dynamic
- Multitasking: Proficient in managing multiple responsibilities simultaneously, such as serving guests during banquets, handling concierge requests, and addressing customer inquiries, while maintaining quality and efficiency
- Adaptability: Flexible and adaptable to changing circumstances and demands, able to adjust quickly to new roles, tasks, and environments in hospitality industry
- Time Management: Efficiently prioritize tasks and manage time to meet deadlines and service standards, ensuring smooth operations and guest satisfaction across different service areas
- Professionalism: Maintain professional demeanor and appearance at all times, exhibiting integrity, courtesy, and respect in interactions with guests and colleagues
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
punk
Native or Bilingual
Refrences
- Jaspreet Kaur ( Supervisor )
Best western resorts
- Amritpreet Singh ( Supervisor )
Aritzia , DC
- Kushneet Kaur ( Manager )
Loblaws
Timeline
Concierge
Aritzia DC
10.2023 - 01.2024
Banquet Server /Restaurant Food Server
Best Western Hotel
04.2023 - 08.2023
Customer Service Representative
Loblaws
09.2022 - 04.2023
College Diploma - Business Administration
Niagara College
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