Nova O'Connor
Kelowna,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for a sales position with flexible hours that can be done remotely.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Sikora Plastic Surgery
07.2019 - Current
- Coordinated patient scheduling, check-in, check-out.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used Med Access and Acurro to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Scheduled surgeries and booked operating rooms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Transcribe office visit notes and operative reports.
- Transcribe, edit and format Medical Legal Reports.
- Maintain a clean and organized work environment.
Lighting Sales
Robinson Lighting
07.2017 - 07.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Attended advanced training sessions to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- In office and on-site consultations for client needs.
- Worked within individual customer/construction company budgets.
- Communication between clients and contractors via telephone and email.
- Used blueprints to best design lighting layouts for homes,kitchens, offices and commercial spaces.
Furniture Sales Associate
Urban Barn
09.2015 - 07.2017
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
- General workplace cleaning.
Gym Receptionist
Body Edge Fitness
05.2015 - 09.2015
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Collected payments from clients and updated account balances.
- Kept gym and washrooms stocked, sanitized and organized.
- Smoothie/protein shake bar.
- Retail and membership sales.
- Able to answer questions and show clients how to use machines.
Cashier/Grocery Clerk
Overwaitea Foods
05.2014 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts
- Faced shelves and kept store tidy and clean.
- Lifted and unpacked boxes.
Coffee Barista
Kokomos
07.2013 - 12.2014
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled POS systems, payment processing, cash change and issuing of receipt.
- Prepared and stocked baked goods, sandwiches and light snacks to compliment beverage choices.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Certificate - Medical Office Assistant
Okanagan College
Kelowna, BC2019
Prerequisite - Medical Terminology
SAIT
Calgary, BC2016
General Courses - Sciences
University of British Columbia - Okanagan
Kelowna, BC2015
High School Diploma -
Grand Forks Secondary School
Grand Forks, BC06.2013
Certificate -
Serving It Right
2012
Skills
- Administrative Duties
- Closing sales
- Learning product knowledge
- Building customer relationships
- Strong communication with employers
- EMR Software
- Excellent Organization and Time Management
- Payment Collection and Processing
- Attention to Detail
- Excellent phone and email skills
- Fast customer response
- Physician Assistance
- Calendar and Appointment Management
- Adaptable and Flexible
- Computer Proficiency
- Eagerness to learn and strengthen new skills
Hobbies
I love doing all that the Okanagan offers. I enjoy being outdoors and taking my dog for a hike or walk.
I also enjoy the food scene as well as wine tasting and craft beer.
On my days off, you can find me spending time with family and friends or visiting another city for a quick getaway.
Timeline
Medical Office Assistant
Sikora Plastic Surgery
07.2019 - Current
Lighting Sales
Robinson Lighting
07.2017 - 07.2019
Furniture Sales Associate
Urban Barn
09.2015 - 07.2017
Gym Receptionist
Body Edge Fitness
05.2015 - 09.2015
Cashier/Grocery Clerk
Overwaitea Foods
05.2014 - 08.2015
Coffee Barista
Kokomos
07.2013 - 12.2014
Certificate - Medical Office Assistant
Okanagan College
Prerequisite - Medical Terminology
SAIT
General Courses - Sciences
University of British Columbia - Okanagan
High School Diploma -
Grand Forks Secondary School
Certificate -
Serving It Right