Summary
Overview
Work History
Education
Skills
Timeline
Generic

MADISON SOPP

Calgary,AB

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to professional team. Versatile Medical Office Assistant possessing first-rate communication skills and personable demeanor demonstrated across 10+ years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EMR software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Office Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Medical Office Assistant

Alberta Health Services
05.2016 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Medical Office Assistant

East Hills Medical Clinic
02.2014 - 08.2017
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Generated reports and logged patient information for reliable records.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Called patients to confirm scheduled appointments day in advance.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained and updated patient records for accurate, current medical histories.
  • Greeted patients and provided required paperwork to facilitate services.
  • Provided educational documents and pamphlets to patients.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Processed medical insurance claims and payments.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.

Education

No Degree - Medical Office Administration Diploma

CDI College
Calgary, Ab
01.2010

Skills

  • Biohazard Waste Disposal
  • Patient Eligibility Requirements
  • Patient Data Management Systems
  • Administrative Duties
  • Multi-Line Telephone Management
  • Scheduling Tests and Procedures
  • Physician Assistance
  • Patient Health Information Access
  • Patient Interviews
  • EHR Software
  • Medical Software Applications
  • Mail Distribution
  • Regulatory Documentation
  • Route Messages
  • Schedule Management
  • Operational Efficiency
  • Medical Records Verification
  • Patient History Collection
  • Sterilizing Procedures
  • Collecting Patient Specimens and Tests
  • Reception Management
  • Follow-Up Skills
  • Appointment Coordination
  • Prescription Refills
  • Medical Report Preparation
  • Payment Collection and Processing
  • Specimen Collection
  • Patient Referral
  • Patient Relations
  • Preparing Treatment Rooms
  • Tact and Diplomacy
  • Patient Screening
  • Staff Leadership
  • Medical History Review
  • Continuous Quality Improvement (CQI)
  • Completing Insurance Forms
  • Understanding of Medical Ethics
  • Call Transfers
  • Clinical and Administrative Support
  • Outpatient Procedures
  • Patient Demographics
  • Operational Requirements
  • Answer Telephones
  • Equipment Troubleshooting and Maintenance
  • Documentation and Recordkeeping
  • Electronic Charting
  • Patient Database Maintenance
  • Medical Terminology
  • Bookkeeping
  • Hospitality and Accommodation
  • Regulatory Compliance
  • Certified Medical Administrative Specialist
  • Current Medical Assistant Certification
  • Emergency Procedures
  • Data Entry Software
  • Advising Patents
  • Pulling Requests
  • Office Supplies and Inventory
  • Managing Patient Records
  • CPR Certified
  • Medical Histories and Vital Statistics
  • Pulse Oximetry
  • Medical Procedure
  • Transportation Assistance
  • Exam Room Preparation
  • Insurance Authorizations
  • Computer Proficiency
  • Computerized Maintenance Management Systems
  • Taking Client Histories
  • Adaptable and Flexible
  • Team Leadership
  • Medical Records Management
  • Clinical Medical Assistance
  • Medical Record Confidentiality
  • Organization and Time Management
  • Teamwork and Collaboration
  • Patient Charting

Timeline

Medical Office Assistant

Alberta Health Services
05.2016 - Current

Medical Office Assistant

East Hills Medical Clinic
02.2014 - 08.2017

No Degree - Medical Office Administration Diploma

CDI College

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MADISON SOPP