Nova Marcilla
Mississauga,ON
Summary
Professional with experience in customer service, prepared to enhance client satisfaction and operational efficiency. Skilled in managing front desk operations, handling inquiries, and resolving issues promptly. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator with positive attitude, scheduling, and data entry.
Overview
20
20
years of professional experience
Work History
Packaging Line Leader
Thermofisher Scientific
03.2007 - 04.2023
- Position summary: Oversees the efficient coordination of the packaging floor activities in order to meet scheduled production targets and deadlines. Manage escalated issues and help improve customer satisfaction across our platforms. Ensures product quality meets the standards of the company, the clients and applicable regulatory agencies.
- Key responsibilities:
- Handle complex customer complaints and technical issues.
- Collaborate with other departments to resolve customer needs
- Analyze customer feedback and suggest service and production improvements
- Maintains Good Manufacturing Practices, Standard Operating Procedures and safety regulations on the line.
- Coordinates with team leaders to minimize line downtimes and manage change overs.
- Monitors the line to ensure a smooth flow. Assists the team leader in addressing any production issues or delays.
- Involved in 5S and environment, health and safety program maintenance audits
- Performs immediate investigation of quality or production issues.
- Manages the daily distribution of work for operators according to designated lines
- Supports new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Other related duties: as assigned
Packaging Operator
Thermofisher Scientific
10.2004 - 03.2007
- Position summary: Ensures packaging activities are completed in a timely and accurate manner.
- Principal duties:
- Performs various positions on the line such as in-process and torque testing, AQL checks, filling, capping, cartoning, packing shippers, labeling and palletizing in accordance with the work order.
- Inspects packaged products for presence and correctness of lot number, expiry date and general packaging appearance.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Other duties: as required
Food Service Team Lead
Le Treport Banquet Hall
10.2003 - 03.2004
- Position summary: Provides support, resolving issues, and ensuring an exceptional customer experience. Communicates with customers via phone, email, or in-person, addressing inquiries, and handling complaints in a professional and timely manner.
- Key responsibilities:
- Respond to customer inquiries and provide accurate information about products and services
- Resolve customer complaints with patience and efficiency
- Maintain customer records and document interactions
- Collaborate with other departments to resolve complex issues
Education
Bachelor of Science - Business Administration And Management
Angeles University
Angeles City, Philippines03-1990
Skills
- Excellent Verbal and Written Communication
- Teamwork
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Adaptability
- Schedule management
- Interpersonal skills
- Time management abilities
- Decision-making
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Packaging Line Leader
Thermofisher Scientific
03.2007 - 04.2023
Packaging Operator
Thermofisher Scientific
10.2004 - 03.2007
Food Service Team Lead
Le Treport Banquet Hall
10.2003 - 03.2004
Bachelor of Science - Business Administration And Management
Angeles University
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