LYDIE TSENGELE
Public Health Ontario (PHO)
Timmins,ON
5
years of professional experience
Experienced Bilingual Program Administrator skilled in supporting administrative operations and coordinating workflows. Expertise in organizing schedules, preparing reports, and maintaining accurate records in fast-paced environments. Strong background in process coordination, inventory management, and stakeholder relations. Proficient in Microsoft 365, SharePoint, and Teams, with adaptability to new systems and technologies.
Work History
Bilingual Administrative Assistant
2 Years 6 Months- Delivered a wide range of administrative services to support unit programs, operations, and strategic priorities.
- Coordinated workflow across teams, ensuring timely execution of program activities and operational deliverables.
- Coordinated workflow across teams to ensure timely execution of program activities and operational deliverables.
- Organized and coordinated meetings, including scheduling, agenda development, logistics planning, and preparation of briefing materials.
- Responded to inquiries and provided clear guidance on program procedures, ensuring effective coordination with internal and external stakeholders.
- Produced high-quality documents, spreadsheets, and reports using advanced digital tools to support operational efficiency.
- Identified gaps in processes, proposed solutions, and supported implementation of updated procedures to improve workflow.
Residential Support Worker
4 Years 4 Months- Provided trauma-informed support to women survivors of violence with empathy and professionalism.
- Planned and facilitated activities that enhanced physical, emotional, and mental well-being of residents.
- Conducted needs assessments and developed individualized support plans.
- Planned and facilitated activities promoting physical, emotional, and mental well-being.
- Applied feminist and anti-oppressive frameworks to address root causes of violence.
- Coordinated with community partners to secure resources and external support for residents' needs.
- Supported crisis intervention and safety planning, ensuring residents felt safe and supported during emergencies.
Branch Coordinator
1 Year- Oversaw daily branch operations and ensured efficient workflow across departments.
- Liaised between branch, internal teams, and clients to ensure effective communication.
- Provided client support by addressing inquiries, resolving concerns, and ensuring service satisfaction.
- Managed billing processes, account reconciliation, payment tracking, and financial dispute resolution.
- Managed billing processes, reconciled accounts, tracked payments, and resolved financial disputes to maintain accurate financial records.
- Supported operational planning and contributed to process improvements within the branch.
- Supported operational planning and identified process improvements to enhance branch performance.
- Ensured compliance with internal procedures and documentation standards.
Project Officer – Internship
1 Year- Facilitated four workshops and ensured participant engagement and learning outcomes.
- Collaborated with supervisors and partner organizations to design and deliver impactful workshops.
- Facilitated four workshops, enhancing participant engagement and achieving key learning outcomes.
- Supported operational strategies to strengthen member engagement and collaboration.
- Supported operational strategies, strengthening member engagement and fostering collaboration.
- Conducted research and contributed to program evaluation and reporting.
- Designed promotional materials and communication tools for program visibility.
- Maintained organized project files and ensured timely delivery of assigned tasks.
Education
BBA - Business Administration
- Graduated cum laude
High School Diploma
Skills
Microsoft Office expertise
Experienced with Word
Excel
PowerPoint
Outlook
and Teams
Intermediate SharePoint skills
Document management
Office management
Data visualization tools
Visio & Project (basic)
CRM management
Accomplishments
- Led organization‑wide training at ElleVive on culturally safe intervention with African francophone women, guiding the full team through the “Approches interculturelles liées aux réalités africaines francophones” module. Demonstrated leadership by strengthening staff capacity to adopt an “open, conscious, humble, and reflective intercultural posture,” while enabling participants “to discover and experiment with concrete tools supporting the integration of intercultural competencies” into daily practice.
Languages
English
French
Timeline
Bilingual Administrative Assistant
Public Health Ontario (PHO)
01.2024 - CurrentRead More
Branch Coordinator
Spectrum Telecom Group
01.2023 - 01.2024Read More
Residential Support Worker
ElleVive
01.2022 - 05.2026Read More
Project Officer – Internship
Conseil de la coopération de l’Ontario (CCO)
01.2022 - 01.2023Read More
Université De Hearst
BBA from Business Administration
Read More
Lycee Notre Dame
High School Diploma
Read More