Anitta Atemnkeng
Bilingual Sr Business Analyst
Toronto,Ontario
Summary
Detail-oriented and analytical Sr Bilingual Business Analyst with a proven track record of optimizing organizational workflows and enhancing efficiency, with over 5 years of experience in leading and owning project deliverables related to business requirements. Experienced in analyzing business processes, identifying opportunities for improvement, and implementing solutions to drive operational excellence. Seeking to leverage expertise in process analysis and improvement to contribute to the success of a forward-thinking organization. Proven expertise in documentation management, process mapping, and implementation of standards, policies, and solutions to enhance operational efficiency. Adept at collaborating with cross-functional teams, technology, and control partners to deliver effective solutions aligned with strategic business goals. Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Bilingual Administrative Assistant
LG Electronics Inc
NORTH YORK, ON
06.2024 - Current
- Prepared correspondence for internal and external recipients, maintaining professionalism in tone and style while effectively conveying messages.
- Supported management in decision-making processes by gathering relevant data and presenting findings in a clear, concise manner.
- Boosted client satisfaction by providing timely and accurate bilingual support for customer inquiries.
- Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
- Enhanced office efficiency by managing and organizing daily administrative tasks.
- Implemented new office technologies that streamlined workflow processes, resulting in reduced paper waste and increased productivity.
- Provided comprehensive administrative support during company-wide audits while maintaining strict adherence to internal policies and procedures.
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
Sr Bilingual Business Analyst
CIBC
07.2021 - 1 2024
- Lead Continuing Education (CE) requirement for CIBC Personal and Business Banking employees across Canada
- This was done by tracking course completions on workday, ensuring CIBC IIROC and MFDA employees are compliant at the end of every IIROC and MFDA Cycle, Tracked Financial Advisors' personal Financial Planning (PFP)
- Certified Financial Planner (CFP), Registered Retirement Consultant (RRC) and Institute Quebecois de planification financière (IQPF) completions by creating reports using tools such as Excel, data from SSRS and PowerPoint Dashboards, Conducted comprehensive analysis of existing business processes, including workflows, systems, and procedures, to identify inefficiencies and areas for improvement
- Strong attention to detail and accuracy in processing payroll transactions and maintaining payroll records
- Collaborated with stakeholders across departments to gather requirements, define business objectives, and map out current and future state processes
- Utilized process modeling techniques and tools to document process flows, business rules, and decision points, facilitating clear communication and understanding among team members
- Analyzed process performance metrics, KPIs, and benchmarks to assess effectiveness and identify opportunities for optimization
- Developed and recommended process improvement initiatives, including workflow redesign, automation solutions, and standardization efforts, to streamline operations and reduce costs
- Facilitated workshops and meetings with cross-functional teams to solicit feedback, validate proposed changes, and gain buy-in for process improvements
- Demonstrated proficiency in technological innovation, utilizing tools such as Excel and Workday
- Maintained and developed systems and processes to enhance team efficiency
- Led and owned project deliverables for business requirements, ensuring alignment with customer, employee, and business needs
- Managed documentation for Business Operations and Project artifacts, including Operations Manuals, Business Process Documentation, and user guides
- Conducted mapping of current and future state processes for Business Operations, creating high-level and detailed process workflows
- Collaborated with control partners to adhere to internal policies, contributing to process reviews, and identifying opportunities for operational efficiencies
- Worked closely with Technology partners, business partners, and control partners to define interaction models
- Analyzed options and solutions to determine business needs, involving technology components, process improvement, and organizational change
- Streamlined and standardized procedures to mitigate errors, reduce risk, and ensure consistency
- I led and owned various project deliverables related to business requirements, ensuring alignment with the needs of customers, employees, and the business.
Bilingual Electronic Fund Transfer (EFT) Tech Support
CIBC
10.2019 - 07.2021
- Ensured accurate processing of Electronic Funds Transfers (EFTS) for corporate accounts by providing backend support
- Monitored ACH payments in collaboration with the Bank of New York Mellon to uncover, investigate, document, and report suspicious transactions related to money laundering
- Drafted Suspicious Transaction Reports (STRs) to support FINTRAC in detecting and deterring money laundering activities
- Prepared and reviewed internal/external reports for client fund distributions
- Led banking activity with primary banks, documented policies, and procedures, and enhanced internal controls
- Responsible for the execution of recalls and traces as it pertained to EFT/ ACH transactions initiated by internal and external partners
- Communicating root cause of file processing issues to both internal and external partners.
Bilingual Business Client Services
CIBC
12.2018 - 10.2019
- Delivered professional and high-level customer service for small businesses, identifying financial needs and providing appropriate solutions through referrals
- Provided technical assistance for online and mobile banking, as well as various transactions
- Acted as a member of the Employee Satisfaction Committee, implementing an effective system for tracking, and resolving customer complaints
- Trained new staff in company policies and procedures
- Identified opportunities for service enhancement and maintained a high level of customer satisfaction.
Bilingual Payments and Transaction Officer
CIBC
02.2017 - 12.2018
- Analyzed Investigate and resolve process exceptions in compliance with established processes and controls
- Collaborate with Internal and external partners and Lead implementation of new projects for process improvements from initiation to implementation, Review and analyze new and existing processes In-depth
- Identify gaps and provide impact analysis and recommendations to the management and the process team
- Interact with various External partners E.g
- CRA, Family Support Office, to resolve escalations
- Develop, monitor, and maintain specialized reports for internal and external partners to support business decisions
- Monitor various weekly, monthly, and yearly volumes and financial reports and prepare variance analysis for management.
Bilingual Investigation Officer
CIBC
09.2015 - 02.2017
- Conducted detailed Investigations and analyzed Third Party Demand Request for Information, PIPEDA and Production Orders., Receive, review, and respond to inquiries received from external clients E.g
- CRA and RCMP through fax, email, mail, and phone to process accordingly in both languages French and English
- Conduct AML investigation and detailed analysis according to established guidelines and access multimedia sources to determine the nature of the problem and identify root cause
- Completed necessary documentation to support investigation process, findings and actions taken
- Liaise with business partners to obtain necessary details pertinent to the investigation and provide support as required to educate about correct procedures
- Collaborated and communicated resolution with internal stakeholders to resolve escalated issues especially related to operations risk management, governance, training, human resources, and SLA management
- Ensure awareness of recurring problems, potential losses, and fraud to reduce risk exposure and maintain governance standards
- Ensured CIBC compliance department policies and current knowledge of regulatory requirements
- Procedures and guidelines to always ensure privacy and confidentiality of information
- Provide comprehensive understanding of client satisfaction and business needs
- Conducted daily reconciliation of accounts, resolved discrepancies
- Prioritize and organize workload to ensure datelines are met and pending items are reviewed regularly
- Cross train in other positions to assist and provide support to other team members at peak times or on a temporary basis to ensure Service level Agreements are met.
Bilingual Interviewer
Access Research Inc.
10.2013 - 09.2015
- Conducted interviews, reviewed data for completeness and accuracy, recorded information into databases and administered interviews using appropriate techniques
- Utilized strong communication skills to interview and assess potential candidates and Conducted research to gather information about survey topics.
Education
No Degree - Customer Service
North York Community House
05.2001 - 05.2014
Bachelor of Arts - Financial Services and Management
Seneca College
Toronto, ON 05.2001 - 05.2017
Associate of Arts - Accounting and Information Systems
Siantou University
Yaounde ,Cameroon 05.2001 - 05.2011
Bachelor of Arts - Economics and Management
University of Yaounde II Soa
Yaounde, Cameroon 05.2001 - 05.2008
Skills
Strong analytical, research, and problem-solving skills, with a keen attention to detail
undefinedReferences
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Coordinated cross-functional teams and provided business analysis for 3 projects totaling
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Bilingual Administrative Assistant
LG Electronics Inc
06.2024 - Current
Sr Bilingual Business Analyst
CIBC
07.2021 - 1 2024
Bilingual Electronic Fund Transfer (EFT) Tech Support
CIBC
10.2019 - 07.2021
Bilingual Business Client Services
CIBC
12.2018 - 10.2019
Bilingual Payments and Transaction Officer
CIBC
02.2017 - 12.2018
Bilingual Investigation Officer
CIBC
09.2015 - 02.2017
Bilingual Interviewer
Access Research Inc.
10.2013 - 09.2015
No Degree - Customer Service
North York Community House
05.2001 - 05.2014
Bachelor of Arts - Financial Services and Management
Seneca College
05.2001 - 05.2017
Associate of Arts - Accounting and Information Systems
Siantou University
05.2001 - 05.2011
Bachelor of Arts - Economics and Management
University of Yaounde II Soa
05.2001 - 05.2008
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