Noura Charaa
Vancouver,BC
Summary
With years of expertise, I bring a bilingual advantage to connect a vast variety of diverse clients.
One of my many focuses are exceeding expectations, Business Professionalism, driving sales, and rapport building.
I do this through the use of effective communication, proactive problem solving and much more.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Telus Health
Vancouver, British Columbia
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales and Marketing Representative
Roses Muse
Vancouver, BC
11.2023 - Current
Business Area: Jewelry
- Enhanced brand image by creating compelling marketing collateral, including brochures, case studies, and website content.
- Boosted customer retention with exceptional post-sales support and consistent client communication.
- Improved lead generation by implementing targeted campaigns and tracking promotions.
- Organized successful events to showcase products and strengthen client relationships
Sales Representative
Imoula Travaux
Casablanca , Morocco
1 2019 - 10.2023
Business Area: Construction
- Actively seeking and acquiring new clients for the sale of construction materials.
- Creating awareness and driving interest in products and services.
- Building and nurturing customer relationships.
- Effectively resolving customer issues and concerns.
- Setting and maintaining high standards for achieving objectives.
Education
Master of Science - Strategic Marketing & E-Commerce
Côte D'Azur University
Nice,France12-2019
Bachelor of Science - Business Management
Mundiapolis
Casablanca, Morocco Skills
- Brand Awareness
- Marketing Analytics
- Excellent Communication
- Business Development
- Problem Resolution
- Closing sales
Certification
- Budgeting and Scheduling Project, University of California, Irvine
- Sales and CRM Overview, Pathstream
- Digital Garage certificat
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Representative
Telus Health
08.2024 - Current
Sales and Marketing Representative
Roses Muse
11.2023 - Current
Sales Representative
Imoula Travaux
1 2019 - 10.2023
Master of Science - Strategic Marketing & E-Commerce
Côte D'Azur University
Bachelor of Science - Business Management
Mundiapolis
- Budgeting and Scheduling Project, University of California, Irvine
- Sales and CRM Overview, Pathstream
- Digital Garage certificat
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