Nouhaila Labbi

Client Engagement: Assist clients in managing their accounts and products. Prioritize the experience of each client and ensure every interaction is meaningful.

· Problem Resolution: Listen to clients, ask questions, and empathize with their situation. Take ownership of client issues and know when to involve others to collaboratively find a better solution.

· Knowledge Sharing: Present our mobile banking applications to clients, helping them manage their banking needs more effectively.

· Recorded and controlled accounts receivable, accounts payable, accounting entries, and inventory files.

· Updated accounts in accounting software.

· Actively participated in meetings and contributed to creating new practices.

· Answered phone calls, responded to emails, and interacted with clients in person.

· Processed various documents and entered information into databases.

· Trained, advised, and supervised new staff members.

· Suggested ideas for improving performance and efficiency.

· Assisted management in identifying workflow issues and finding solutions.

· Supervised and delegated tasks to a team of [12] people.

· Handled customer complaints with empathy and composure.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels