Rania Kohail
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Multiple years of experience in customer service and sales associate positions. I completed studies in Art Literature and Communication with an emphasis on Media (Social media, Journalism, Radio, Filmmaker and Editing). Starting with BBA management administration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Les Product Chimique Amplex
02.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Effective communication between the account manager and clients
- Take responsibility for releasing orders and invoicing them
- Respect timeline order dates
- Replying to clients over the phone and emails
- Double verifying documents
- Create a profile for the client
Care Taker
FedEx
12.2021 - 03.2022
- Detail-oriented and well-organized.
- Management of documentation warehouse report export packages.
- Data entry skills.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Sales Associate
Key West
07.2019 - 08.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Sold various products by explaining unique features and educating customers on proper application.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Arranged new merchandise with signage and appealing
- Count inventory
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Service Representative
Air Canada
01.2019 - 03.2019
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Bachelor of Management
Athabasca University
Athabasca, AB06.2024
Associate of Arts - Diploma ALC Media
John Abbott College
Sainte-Anne-de-Bellevue, QC07.2021
High School Diploma -
Place Cartier Adult Education Centre
257 Beaconsfield Blvd, Beaconsfield, Quebec H9W 4A07.2017
Skills
Knowledge of customer and personalized services
Active listening
Positive attitude
Perseverance and motivation
Interpersonal communication skills
Leadership
Teamwork
Time management
Deductive reasoning
Spoken and written bilingualism (French and English)
Computer knowledge: Word, Excel, PowerPoint, Adobe, Prezi
Accomplishments
• Fall 2020 Semester John Abbott College, Montreal
Best Speaker Certificate Toast Master
• 2017 Leadership and oral speaking training
Languages
English
Native or Bilingual
French
Native or Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Les Product Chimique Amplex
02.2022 - 11.2023
Care Taker
FedEx
12.2021 - 03.2022
Sales Associate
Key West
07.2019 - 08.2020
Customer Service Representative
Air Canada
01.2019 - 03.2019
BBA - Bachelor of Management
Athabasca University
Associate of Arts - Diploma ALC Media
John Abbott College
High School Diploma -
Place Cartier Adult Education Centre
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