Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Normina Chicano

Toronto,Canada

Summary

Dedicated customer service professional with a proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Recognized for the ability to address concerns promptly and foster positive relationships, driving improved outcomes. Core competencies include conflict resolution, active listening, and a commitment to service excellence.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

CN Tower
Toronto, Canada
08.2021 - Current
  • Deliver exceptional customer service and ensure a welcoming environment.
  • Provide knowledgeable assistance on products and exhibits.
  • Maintain strong product knowledge to enhance guest experience.
  • Work collaboratively with team members to meet sales goals.

Crew Member

Burger King
Toronto, Canada
11.2020 - 05.2021
  • Operated cash register and handled customer transactions efficiently.
  • Provided fast, friendly service in a high-volume environment.
  • Applied problem-solving skills to address customer concerns and ensure satisfaction.

Education

Flight Services - Operations and Cabin Management -

Seneca College
06.2025

Ontario Secondary School Diploma - Toronto, ON

Madonna Catholic Secondary School
Toronto, ON
06.2023

Skills

  • Excellent Communication & Interpersonal Skills
  • Time Management & Reliability
  • Problem solving and critical thinking
  • Adaptable and Flexible in Fast-Paced Settings
  • Customer service
  • Team collaboration
  • Attention to detail
  • Product knowledge
  • Fluent in Tagalog and English
  • Reliability and punctuality

References

  • Carrie Broughton, Flight Service Program Coordinator, Seneca College, (437) 312-0910, carrie.broughton@senecapolytechnic.ca
  • Michael Maetche, Retail Store Operations Director, CN Tower, (416) 601-3802, mmaetche@cntower.ca
  • Alyssa Mae Montenegro, Customer Service Specialist, GTAdnata, (647) 907-9482, maemonte09@gmail.com

Timeline

Retail Sales Associate

CN Tower
08.2021 - Current

Crew Member

Burger King
11.2020 - 05.2021

Flight Services - Operations and Cabin Management -

Seneca College

Ontario Secondary School Diploma - Toronto, ON

Madonna Catholic Secondary School
Normina Chicano