Normina Chicano
Toronto,Canada
Summary
Dedicated customer service professional with a proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Recognized for the ability to address concerns promptly and foster positive relationships, driving improved outcomes. Core competencies include conflict resolution, active listening, and a commitment to service excellence.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
CN Tower
Toronto, Canada
08.2021 - Current
- Deliver exceptional customer service and ensure a welcoming environment.
- Provide knowledgeable assistance on products and exhibits.
- Maintain strong product knowledge to enhance guest experience.
- Work collaboratively with team members to meet sales goals.
Crew Member
Burger King
Toronto, Canada
11.2020 - 05.2021
- Operated cash register and handled customer transactions efficiently.
- Provided fast, friendly service in a high-volume environment.
- Applied problem-solving skills to address customer concerns and ensure satisfaction.
Education
Flight Services - Operations and Cabin Management -
Seneca College
06.2025
Ontario Secondary School Diploma - Toronto, ON
Madonna Catholic Secondary School
Toronto, ON06.2023
Skills
- Excellent Communication & Interpersonal Skills
- Time Management & Reliability
- Problem solving and critical thinking
- Adaptable and Flexible in Fast-Paced Settings
- Customer service
- Team collaboration
- Attention to detail
- Product knowledge
- Fluent in Tagalog and English
- Reliability and punctuality
References
- Carrie Broughton, Flight Service Program Coordinator, Seneca College, (437) 312-0910, carrie.broughton@senecapolytechnic.ca
- Michael Maetche, Retail Store Operations Director, CN Tower, (416) 601-3802, mmaetche@cntower.ca
- Alyssa Mae Montenegro, Customer Service Specialist, GTAdnata, (647) 907-9482, maemonte09@gmail.com
Timeline
Retail Sales Associate
CN Tower
08.2021 - Current
Crew Member
Burger King
11.2020 - 05.2021
Flight Services - Operations and Cabin Management -
Seneca College
Ontario Secondary School Diploma - Toronto, ON
Madonna Catholic Secondary School