Norman Chabot
Summary
Proactive account manager with a strong background in customer support and technical troubleshooting. Notable for implementing strategies that enhance customer satisfaction and streamline service delivery.
Overview
27
27
years of professional experience
Work History
Sales & Solution Specialist
Kingpin Trailers
Edmonton, Alberta
03.2026 - Current
- Developed and implemented strategies that increased sales volume by aligning offerings with customer needs.
- Collaborated with sales team to streamline order processing and improve delivery schedules.
- Educated customers on proper trailer maintenance and safety protocols.
- Made targeted product and service recommendations based on customer needs.
- Provided customer support for trailer selection and product information.
- Assisted in troubleshooting technical issues with trailer components and systems.
- Provided technical advice on product usage and troubleshooting.
- Coordinated with suppliers to ensure timely availability of parts and accessories.
- Monitored industry trends to recommend potential improvements in service offerings.
- Monitored competitor activities in order to stay ahead of the competition.
- Tracked inventory levels to ensure sufficient stock availability at all times.
- Resolved customer account and billing problems.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Scheduled customer appointments to provide additional support and assistance.
- Assisted senior leadership with project completion and issue resolution.
- Spearheaded corrective action initiatives to resolve root causes.
- Provided top product quality control and inspection while eliminating downtime to maximize revenue.
- Maintained accurate records of customer interactions in the CRM system.
- Documented customer interactions, outcomes, and feedback for future reference.
- Supported the development of new product lines by providing insights into customer needs.
- Attended trade shows to promote company offerings and build relationships with customers.
- Maintained up-to-date knowledge of product features, pricing plans, warranties.
Account Manager
Maxim Truck & Trailer
Edmonton, Alberta
10.1999 - 03.2026
- Managed client relationships to ensure satisfaction and retention.
- Coordinated sales strategies to drive business development initiatives.
- Conducted market research to identify new opportunities for growth.
- Collaborated with internal teams to streamline service delivery processes.
- Negotiated contracts and pricing with vendors and clients effectively.
- Facilitated communication between clients and technical teams for project clarity.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored competitor activities in order to stay ahead of the competition.
- Addressed customer questions and concerns regarding products and services.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Utilized problem-solving skills when dealing with difficult customers.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
Education
Some College (No Degree) - Sports Administration
University of Regina
ReginaSkills
- Customer support
- Trailer troubleshooting
- CRM management
- Order processing
- Product knowledge
- Client management
- Customer management
- Sales strategy development
- Industry compliance
- Problem solving
- Effective communication
- Team collaboration
Timeline
Sales & Solution Specialist
Kingpin Trailers
03.2026 - Current
Account Manager
Maxim Truck & Trailer
10.1999 - 03.2026
Some College (No Degree) - Sports Administration
University of Regina