Norma Alicia Campos
San Jacinto
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server & Bartender
La Martina Mexican Cuisine
07.2024 - Current
- Managed customers orders and provided excellent customer service
- Handled cash and card transactions, ensuring all bills were paid
- Prepared my own alcohol drinks, bussed tables, presented menus, ran tables
- Take drink and food orders, ensuring that customers enjoyed pleasant, hygienic dining experience
- Learned menu in 2 days with over 100+ items on menu including drinks
Host & Server
Farms House Restaurant
08.2020 - 07.2024
- Seated and greeted 40+ customers, informing them of daily specials, memorized over 100 plates to be able to answer questions and take phone orders
- Handed reservations while seating 300+ guests per day
- Served up to 40 meals per shift at this busy, family restaurant
- Handed cash and card transactions, ensuring all bills were paid
- Trained 2 new hosts and 4 new waitresses, ensuring attention to detail and comprehensive understanding of restaurants, providing excellent customer service and conflict resolution techniques
Server & Bartender
Los Dos Gallos Bar & Grill & Seafood
08.2020 - 07.2024
- Served up to 50+ meals per night
- Well-versed in successfully dealing with conflict quickly and effectively
- Exceeded sales targets by 20% by recommending beer, wine, and cocktails
- Memorized 100+ cocktails (beer, wine, liquor) and dishes to answer customers questions and increase sales by providing tailored pairing suggestions
- Take customer orders with a friendly demeanor, consistently scoring over 95% satisfaction rating on customer feedback surveys
- Trained 4 new waitresses, teaching them to memorize and prepare over 100+ different types of cocktails, beers, wine, and liquor
Cashier
Yang China Express
08.2015 - 03.2020
- Followed sanitation and serving guidelines from the department of health for a 100% score on health inspections
- Demonstrated excellent customer service skills, resolving customers complaints in a professional and timely manner
- Gained experience in preparing and serving a variety of food and beverages to customers in a fast-paced environment
- Operated cash registers, processed payments, and provided accurate change
- Opened and Closed the store which included counting cash drawers and making bank deposits
Cashier
Golden Chopstix
09.2014 - 07.2015
- Maintained my area clean, performed side work at the beginning and end of my shift
- Successfully handled up to 250 transactions per day
- Portioned and packaged drinks and food onto plates for walk run orders and over the phone orders
- Took necessary steps to meet customers needs and effectively resolve food or services issues
Education
High School Diploma -
Hemet High School
Hemet, CA05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Server & Bartender
La Martina Mexican Cuisine
07.2024 - Current
Host & Server
Farms House Restaurant
08.2020 - 07.2024
Server & Bartender
Los Dos Gallos Bar & Grill & Seafood
08.2020 - 07.2024
Cashier
Yang China Express
08.2015 - 03.2020
Cashier
Golden Chopstix
09.2014 - 07.2015
High School Diploma -
Hemet High School
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