Noreen Atkinson
Operation Supervisor
Georgetown,On
Summary
Dedicated transportation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Public Transit and training in Management. Motivated to learn, grow and excel in your department.
Overview
28
28
years of professional experience
10
10
years of post-secondary education
6
6
Certificates
Work History
Bus Operations Supervisor
Metrolinx
, West
03.2019 - Current
- Administration of drivers reports, cash, equipment, reporting time, duty rosters, discipline, attendance management, workplace accommodations, medical forms, follow-up and driver checks, including paperwork, driving habits and reporting procedures
- Instruct drivers daily on procedures, guidelines, rules and regulations to improve driver confidence and promote autonomy
- Collision scene management and protocol, follow-up and recommendations
- Coordinate awards and recognitions
- Report and resolve all safety and security issues on a daily basis
- Manage all rail disruptions on site as needed
- Complete investigations regarding service, safety or security
- Train and assist acing supervisors or new supervisors as required
- Work with many stakeholders to improve safety, service and maintain the reputation of Metrolinx
- Work to constantly improve teamwork and efficiencies within Bus Operations West to improve the safety of our service, customers, employees and our success
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues.
Network Operations Controller
Metrolinx
Oakville
04.2018 - 04.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Controlling, coordinating and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions
- Coordinating emergency response and communicating service status to both internal and external customers
- Managing internal and external customer communications in conjunction with service recovery, adjustments and delays
- Participating on various project teams and committees
- Train and assist new controllers and assist with new managers in the field.
- Exceeded goals through effective task prioritization and great work ethic.
Network Operations Controller (Acting)
Metrolinx – Go Transit
04.2018 - 08.2018
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained BZ driver's license to enable legal operation of all coach types.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
Bus Operations Supervisor (Acting)
Metrolinx Go Transit
Hamilton
12.2015 - 03.2016
- Provide and outstanding customer experience while representing Go Transit and Metrolinx
- Safe and courteous on road management of vehicle while working as part of a team to deliver a positive customer experience
- Assist intending passengers with information, helpfulness, concern and compassion
- Adhering to our Customer Charter at all times
- Maintain all documentation, corporate assets and personal responsibilities in a safe and professional manner.
Transit Bus Driver
Go Transit Metrolinx
Mississauga, ON
2013.03 - 2017.04
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained clean and neat shuttle for passenger comfort.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Bus Cleaner
Fleet Services
Hills
01.2013 - 01.2014
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Resolved problems, improved operations and provided exceptional service.
- WHMIS, Work Place Safety, PPE and First Aid trained .
- Prepared variety of different written communications, reports and documents.
TERMINAL OPERATIONS MANAGER
Apps Transport Group
01.2009 - 01.2011
- Manage, direct and control Customer Service, Distribution, Dock, Dispatch and On Road activity to maintain service levels and control budgets and improve safety and security
- Recruit superior personnel
- Support all aspects of Sales initiatives to ensure customer recruitment and retention
- Provide training, with a priority on health and safety compliance in concert with an increase in employee involvement using committees, surveys, and information sessions and testing
- Implement measures and controls to optimize efficiencies, reduce expenses, increase volume density and improve productivity
- Improved relationships with vendors using a teamwork approach through education, implementation of goals and feedback to consistently monitor and deviate as required to achieve goals.
CONSULTANT
Stage West Express Ltd
01.2008
- Evaluating electronic tracking/billing and invoicing adjustments to improve timelines and communication
- Analysis of dispatch, warehouse operation leading to the development n and implementation of Standard Operating Procedures to increase safety, security, customer service, productivity,
- Provide information, training and testing and follow-up to improve productivity in new systems.
OPERATIONS MANAGER
01.1997 - 01.2006
- Supervise, coordinate and control staff of 60-120 employees to achieve custom service, safety, security, and budget goals
- Liaise with all vendors and improve service standards, Manage call centre operations, safety, security, staff scheduling, human resource management, dispatch, and customs clearance and training records
- Maintain productivity through budgeting, employee performance goals “Best Practices”, lean technologies and electronic tracking and tracing initiatives.
Aircraft Administer
DISPATCHER
Toronto, ON
01.1995 - 01.1997
- Chairperson and developer of a Ramp Safety Committee and award process
- Coordinate and direct pickups using spatial and geographic direction and information through the use of digitally assisted dispatch computer systems and voice communication equipment
- Required strong detailed negotiation and decision-making skill coupled with the ability to multi-task and prioritize all incoming information
- Activate safety and security protocol as required
- Resolved problems, improved operations and provided exceptional service.
- Saved $250.000 by implementing cost-saving initiatives that addressed long-standing problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
FEEDER AIRCRAFT ADMINISTRATOR
01.1990 - 01.1995
- Train all ramp personnel in Feeder Air Operations 727, F-27, Cessna, Convair and Metroliner Controlling, coordinating and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions
- Coordinating emergency response and communicating service status to both internal and external customers
- Managing internal and external customer communications in conjunction with service recovery, adjustments and delays
- Participating on various project teams and committees
- Train and assist new controllers for success
- Work with many stakeholders to improve safety, service and maintain the reputation of Metrolinx
- Audit and acquisition of ground support equipment, conduct field visits, oversee procedures and policy application of all ramp operations in Canada
- To ensure directives, plans, programs are implemented in accordance with Federal Express policies and Ministry of Transportation and the Federal Aviation Association regulations
- Formulate and present departmental budgets, staffing modules and schedule ad-hoc flights across Canada
- Review and maintain performance records for all vendors and operators for Air Operations
Education
Masters in Science of Education - Education
Canisius College
Buffalo New York. United States Of America 08.2008 - 01.2012
Labour Relations Courses -
Athabasca University, College of Teachers
Bachelor of Arts Degree - 3 Year Bachelor of Arts
University of Waterloo
07.2003 - 07.2009
Labour Relations
Athabasca University
01.2012 - 12.2012
OCT - Secondary Teachers Certificate
Ontario College of Teachers
03.2015 - 04.2015
Skills
Business operations management
Business operations analysis
Business operations expert
Business operations proficiency
Business operations procedures
Wheelchair operations
Special operations
Managing service operations
Certification
Effective Listening Skills, Time Management
Accomplishments
- Supervised team of 100 staff members.
Additional Information
Member of:
World Baseball Softball Congress, (WBSC) International Umpire
Softball Canada, Deputy Umpire of Canada 2010-2016
Softball Ontario, Master Instructor, Level V Umpire
Volleyball Referee, Local
Organic Farmer
Timeline
Bus Operations Supervisor
Metrolinx
03.2019 - Current
Network Operations Controller
Metrolinx
04.2018 - 04.2019
Network Operations Controller (Acting)
Metrolinx – Go Transit
04.2018 - 08.2018
Bus Operations Supervisor (Acting)
Metrolinx Go Transit
12.2015 - 03.2016
OCT - Secondary Teachers Certificate
Ontario College of Teachers
03.2015 - 04.2015
Transit Bus Driver
Go Transit Metrolinx
2013.03 - 2017.04
Bus Cleaner
Fleet Services
01.2013 - 01.2014
Labour Relations
Athabasca University
01.2012 - 12.2012
TERMINAL OPERATIONS MANAGER
Apps Transport Group
01.2009 - 01.2011
Masters in Science of Education - Education
Canisius College
08.2008 - 01.2012
CONSULTANT
Stage West Express Ltd
01.2008
Bachelor of Arts Degree - 3 Year Bachelor of Arts
University of Waterloo
07.2003 - 07.2009
OPERATIONS MANAGER
01.1997 - 01.2006
Aircraft Administer
DISPATCHER
01.1995 - 01.1997
FEEDER AIRCRAFT ADMINISTRATOR
01.1990 - 01.1995
Labour Relations Courses -
Athabasca University, College of Teachers