Summary
Overview
Work History
Education
Skills
Timeline
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SANDRA CHAPMAN

3135 Anderson Cres. Mississauga,ON

Summary

Resourceful and adoptive transportation professional. Extensive experience in a large transportation organization providing exceptional customer service. Adept at prioritizing and multi-tasking in fast paced, high-pressure environments. Transformative, influential professional with finely honed judgement and conflict resolution skills. Resolved emergency situations including accidents, incidents and service disruptions. Able to establish effective working relationships with internal and external stakeholders. Strong interpersonal, communication, organizational and problem solving skills. Fostering positive labour relations.

Overview

5
5
years of professional experience

Work History

BUS OPERATIONS SUPERVISOR

Metrolinx
Toronto, ON
05.2023 - Current
  • Implemented a new way of doing business by introducing remote collision reporting with several Police services across the network
  • Maintained standard operating protocols, policies and procedures
  • Served as an Immediate Supervisor in a unionized environment
  • Workplace and customer complaints, union grievances and arbitrations
  • Attendance management, WSIB claims and approved leaves
  • Proficient use of HASTUS, CAD and I-Bus Systems
  • Mobile supervisor duties, ensuring safe driving bus operations through driver follow ups
  • Communications with various departments of transportation regarding road closures and detours to ensure timely service
  • DVIR/anti idle/equipment/license checks.

TRANSIT ROUTE SUPERVISOR/OPERATOR CZ

MiWay
Mississauga, ON
01.2019 - 05.2023
  • Proven track record in providing guidance, supervision, information and leadership
  • Scheduled necessary workforce and equipment to meet daily service requirements
  • Fully committed to the safety and satisfaction of passengers and employees
  • Partnering with internal groups, external agencies, Regional departments and vendors, ensuring efficient passenger service levels
  • Ensuring standards are maintained and all regulatory and collective agreement clauses are complied with
  • Ensured planned utilization of driver and buses to meet on time performance and ridership safety

Education

University of Waterloo, ICS

Skills

  • Safety Compliance
  • Problem-Solving
  • Customer Service
  • Team Building and Motivation
  • Handling Complaints and Inquiries
  • Scheduling and Time-Tracking
  • Inspections and Reviews
  • Continuous Improvement

Timeline

BUS OPERATIONS SUPERVISOR

Metrolinx
05.2023 - Current

TRANSIT ROUTE SUPERVISOR/OPERATOR CZ

MiWay
01.2019 - 05.2023

University of Waterloo, ICS

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SANDRA CHAPMAN