Nordo N. Gooden
Milton,Canada
Summary
Dynamic marketing and sales professional recognized for success in client engagement and innovative product development. Proficient in executing end-to-end marketing strategies while navigating complex timelines and stakeholder demands. Strong advocate for customer-centric practices, consistently prioritizing client needs. Combines a team-oriented mindset with the capability to lead independent projects.
Overview
15
15
years of professional experience
Work History
Account/Resource Manager
Oliver Agency
01.2022 - Current
- Independently managed U-Studio eComm account, optimizing workflow and client interactions.
- Streamlined asset creation cycle between brand and creatives, ensuring timely project delivery.
- Provided clients with updated Excel sheets for immediate access to progress details.
- Managed social media calendars for fortune 500 company, focusing on relevant content.
- Formulated monthly calendar plans for six accounts, enhancing coordination among teams.
- Supervised planning and execution of ad hoc campaigns requiring extensive collaboration.
- Created campaign estimates to maintain budgetary compliance throughout projects.
- Collaborated across time zones with Propel team on Canadian airline account to meet deadlines.
- Led resource allocation strategy to optimize project delivery timelines.
Seasonal Account Manager
PREMIUM RETAIL SERVICES
01.2019 - 01.2020
- Streamlined communication among storage facility, shipping company, and 400+ stores across Canada for installation readiness of displays.
- Ensured timely delivery of lost items before execution deadlines to maintain launch integrity.
- Conducted daily outreach to representatives to strategize resolutions for any installation delays pre-launch.
- Reviewed installation quality through daily reports, initiating corrective actions for deficiencies found.
- Created PowerPoint presentations summarizing daily client progress reports for enhanced visibility.
- Updated shared Excel sheets regularly, allowing clients access to real-time project updates.
- Crafted and edited post-mortem reports in PowerPoint for clients, focusing on project wins and future improvements.
- Worked alongside U.S. team to manage challenges posed by concurrent launches in both nations.
Account Manager
KNEW SALES GROUP
01.2018 - 01.2019
- Led team of sales specialists to promote lesser-known home phone and internet provider at Best Buy through effective training.
- Cultivated top sellers on the team, facilitating their progression to leadership roles.
- Partnered with managers across regions to identify obstacles and drive team success.
- Authored and edited comprehensive daily and weekly progress reports for managerial oversight.
Regional Manager
MOSAIC SALES SOLUTIONS
01.2011 - 01.2018
- Led Brand Ambassadors in promoting PC Points rewards program and generating excitement for PC Optimum combination.
- Developed weekly flash reports for clients and staff, emphasizing wins and sharing best practices.
- Maintained shift coverage by personally filling in when required.
- Recruited and trained all staff members with ongoing training to guarantee readiness for success.
Education
Honors Bachelor of Arts - Economics, (Hons. B.A.)
Woodsworth College, University of Toronto
Skills
- Salesforce CRM management
- Sales cycle optimization
- Data management and reporting
- Microsoft Office proficiency
- Client-facing presentation development
- Campaign creation and execution
Languages
English
Native or Bilingual
Accomplishments
- Managed the e-Comm team of U-Studio single handedly. Bringing all clients briefs to life as the sole AM/PM
- Collaborated with teams in the development of ad campaigns for global hospitality companies and Canadian airlines
Timeline
Account/Resource Manager
Oliver Agency
01.2022 - Current
Seasonal Account Manager
PREMIUM RETAIL SERVICES
01.2019 - 01.2020
Account Manager
KNEW SALES GROUP
01.2018 - 01.2019
Regional Manager
MOSAIC SALES SOLUTIONS
01.2011 - 01.2018
Honors Bachelor of Arts - Economics, (Hons. B.A.)
Woodsworth College, University of Toronto